Support » Plugin: WooCommerce » Broken- "Add to Cart" Button for Variable Products

  • Old version was working just fine. Updated last weekend and now variable products cannot be placed into the cart because no “Add to Cart” button appears.
    I’m losing orders and money. Can’t talk to tech support. All week tech support has been unable to log in to my WordPress login. Their advice on how to fix did not work. I’m frustrated and my boss is recommending we switch back over to a more expensive hosted cart like BigCommerce, which has its own problems.
    Advice from FatMan49 above is very good. Wait at least a month after new updates become available to allow them to work out all the bugs.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mike Jolley

    (@mikejolley)

    Did you ask for support anywhere before posting this ‘review’? I see no topics here so…

    I’ve got a tech support ticket in right now. I got a boilerplate response from Patrick that suggested I try the same stuff that was included in the KB- which I had already tried. I wrote back to ask for more information and have heard nothing. I have hired an outside tech company to help and they feel that the javascript was poorly written. I am not a programmer so I obviously don’t know nuthin, but it was working before and now its not.

    Its a great product and fits my needs, but its got to work. If updates cause problems that take out my cart, I’d rather do without. There is a big rash of similar problems from January 2012 after an update, so this wouldn’t be the first time.

    Plugin Author Mike Jolley

    (@mikejolley)

    @60minutes I’d need the ticket ID to take a look too. But the stuff in the KB is solid and usually identifies issues with theme and plugin conflicts.

    If a theme or plugin does contain bad JS and break the add to cart function by introducing javascript errors, thats not really something we can work around in our code. Therefore submitting reviews without first identifying the problem is a bit unfair, because 99% of the time the problem won’t be with the core plugin.

    To see the JS error, go to the page in chrome for example, View > Developer > Jaavascript console. Errors will be listed.

    Ideally what you should do in the future is setup a staging environment where you can test out new plugins, updates, and any other changes prior to making changes on your live site. That way you get piece of mind and can sort out issues with the respective developers before affecting your customers.

    Plugin Author Mike Jolley

    (@mikejolley)

    Sorry about the typo’s, its early 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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