Support » Plugin: Page-Builder for Content Experience - Setka Editor » Broke the wp admin dashboard

Broke the wp admin dashboard

  • reubonwry

    (@reubonwry)


    1 year, 7 months ago

    I installed and activated this plugin on 19 Sep 2019 and then was no longer able to load the admin dashboard. I only saw a blank screen instead. I could still visit the website itself. But to fix this I had to use FTP to rename the setka editor plugin. As soon as I did that I could view/use the admin dashboard again.

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  • Plugin Author Setka

    (@setka)

    1 year, 7 months ago

    Hello! We are sorry that you encountered issues while using our plugin. We do our best to make sure that Setka Editor plugin is compatible with all other plugins and themes. However, it is impossible to eliminate the slightest chance of error.

    From what you are describing, it seems that a fatal PHP error took place once the plugin was activated. It could have occurred due to a specific mixture of theme/plugins/website configuration. Our plugin does have a mechanism, by which if it detects that it might encounter difficulties, operating on a specific installation, it won’t launch itself.

    We’d be glad to review this case with our support team and help you solve the problem. Would you be so kind as to send us your PHP version and PHP error logs from the day the issue occurred? You can always reach us at support@setka.io.

Viewing 1 replies (of 1 total)
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