• Resolved cowbelly


    Installed, activated, and immediately this happened:

    Error thrown
    Class ‘WCE_CPT_Email_Reminder’ not found

    Can’t access the admin or any page. I deleted the plugin using FTP, flushed the server cache and the issue remains.


    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • So I made a mistake when diagnosing. when I thought I had deleted this plugin, it was actually a different, nearly identical plugin with virtually the same name and the same functionality. Once I deleted Coupon Reminder all was well again.

    I love VillaThemes’ other products, so I’m confident that their update fixed the problem. They have the fastest support online. I’m convinced of it.

    Thank you @cowbelly,
    We have updated and fixed the bugs right away. Now the plugin is stable.

    I installed the plugin again today and had no problems installing, activating and configuring settings.

    Awesome! ๐Ÿ™‚

    Is there a way to only send coupon code reminders to people who haven’t used their coupon code yet?

    For example: I noticed that there is an email scheduled to go to a customer who subscribed for the coupon this morning and ended up using it for a purchase later today.

    I assume that the toggle under ‘Actions’ in the Scheduled Emails panel is supposed to turn that specific email off and prevent it from sending?

    If so, when you navigate away from that page, the toggle turns back to on when you go back to it. There appears to be no way to save it. If turning off emails would be a temporary workaround, that would work for us.

    Thank you!

    I should clarify that I installed the plugin *after* the customer this morning subscribed and then made her purchase, so perhaps that has something to do with the email reminder being scheduled to send to her?


    Just discovered that it’s not compatible with WPBakery and TheGem theme. It breaks the backend editor text box, making it impossible to add or edit any text unless it’s in classic wordpress mode.

    I had to disable it. I think it needs a bit more work before it’s ready for prime-time sadly.

    It’s such an awesome concept though so I hope you can get it to work! Let me know if I can help in any way.

    Hello @cowbelly
    We have solved your mentioned problem. Please update the plugin and check again now. Thank you.

    Awesome! I updated and it fixed the WPBakery text box issue. Thank you!

    Two other small issues I found.

    1) The template color customizer doesn’t work. The little color-box appears broken, and when I click on ‘coupon background’ and ‘coupon text color’, nothing happens. Here’s a screen shot of the issue.

    BTW this is with TheGem theme.

    2) The toggle switch to turn off specific emails in the ‘scheduled emails’ panel doesn’t ‘stick’. When I navigate away from that panel and go back to it, the email that I toggled off is toggled back on again. I’d like to toggle off emails for coupons that have already been used.

    If those two little issues can be fixed, and the plugin works as I hope, this will be an absolute game-changer! (It might even change my life!) Thanks for your continued hard work on it! ๐Ÿ™‚

    Also, I know this may be very difficult from a development standpoint, but if at some point the plugin could be able to tell which coupons have already been used and which haven’t, and only send reminders for the coupons that haven’t ever been used, that would be *amazing*.

    Plugin Support Julian Vu


    Hello @cowbelly

    We just double-check. It seems the problems mentioned above happens with the theme TheGems only. Please wait for an update within next week.

    Have a nice weekend.

    Thanks Julian!

    Hello @cowbelly
    We have solved your mentioned problem. Please update the plugin and check again now.
    I hope you enjoy our plugin.
    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Broke the site’ is closed to new replies.