Support » Plugin: Google Analytics and Google Tag Manager » Broke my website trying to install google an.

  • Resolved Gomez

    (@gomez)


    In trying to follow the directions on the google analytic page, I ended up totally breaking my site. k kObviously I had no idea what I’m doing. This is not my world.So I that point, my site has the tag gtag.js. I tried to go back in and delete this and try again. After saving the changes the changes, I found I could not get in to the site at all. It remains that way. The tag continues to show up despite my attempt to delete it.
    Further I tried to delete the brand account on the google page but am having difficulty find the way. So presently I’m totally confounded. Could really use some help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebKinder

    (@webkinder)

    Hi Gomez

    Sounds pretty bad. But this error is casused by your manual change of the code and not because of the use of our Plugin. There will be no chance, that we can help you in this case. We only provide this Plugin to include the Google Analytics Tag. In your case, you will need somebody to help you removing the script in your theme. That is not part of our support of this plugins. So at this moment we are not able to help you. Try to find a local WordPress specialist which can assist you further with this problem.

    An other way would be to install another theme or the original theme and go ahead from there to find where the error is coming from.

    Kind regards
    WebKinder

    Sadly can’t get in to do that. Because the tag sticks, I have no valid password. Thank you for your reply. I’ll trudge on.
    It occurs to me that as I can’t get in, I can’t even delete the website and start again. Are you able at least to delete the account if need be? Considering I have 95 pages, I’d rather not do that anyway. I have asked for help on a google forum asking how to delete the brand account there but would that even help?

    • This reply was modified 1 year, 2 months ago by .
    • This reply was modified 1 year, 2 months ago by .
    Plugin Author WebKinder

    (@webkinder)

    Dear Gomez

    We are not Google and are not able to delete anything in your Google Account. You will need to get help by an WordPress Agency close to you.

    I’m sorry, that we can’t help you in this case.
    Wish you all the best.

    Regards
    WebKinder

Viewing 3 replies - 1 through 3 (of 3 total)
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