• This plugin completely broke my mobile site – the reason? They wanted me to get a free licence. I’m happy to get a licence and pay for it – but messing with my website is not the best way to incentivize me.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Denis Ryabov

    (@dryabov)

    We apologize for the inconvenience you experienced with our plugin.

    In order to assist you better, could you please provide us with the URL of your website, the specific optimization categories you enabled, and further details on the nature of the issues you encountered (what “completely broke” does mean)?

    Please feel free to reach out to our support team directly at hello@pagespeed.ninja if you require immediate assistance or have any additional concerns.

    We appreciate your patience and cooperation.

    i have the exact same problem.

    i disactivated the plugin until it resolves because this is bad persuasion to get us to buy the pro license

    Plugin Author Denis Ryabov

    (@dryabov)

    @renateho Contact me at hello@pagespeed.ninja. I’d like to know more about the characteristics of your webserver so that I can reproduce the error and fix it.

    Regarding the free license. It is currently required for the Critical CSS feature (part of the Eliminate Render-Blocking Resources optimization) that runs on our server, and we have to limit the number of requests depending on the type of license (Free or Pro). In the future, we will have several other features that will require integration with our server. However, the core functionality of the plugin can work without a license key. Of course, we are grateful to those users who subscribe to the Pro license, but even in the Free version, PageSpeed Ninja outperforms other optimization plugins (according to our tests).

    So it’s not possible anymore to request and enter a free license code, but your plugin is still requesting to apply for one and leave the customer’s email address which is valuable data with nothing in return from what was promised.

    Plugin Author Denis Ryabov

    (@dryabov)

    @renateho To investigate the reported issue, I personally tested the license key request process and successfully received a key via email. After entering the key in the Advanced settings, the request prompt disappeared as expected. If you could kindly reach out to us at hello@pagespeed.ninja and provide more details about the steps you followed, we would apreciate it. This will help us identify and address this issue promptly.

    Also I noticed that PageSpeed Ninja is active on your website. However, it seems that it is failing several Google PageSpeed Insights audits. Have you enabled all of the recommended optimizations, such as “Initial server response time was short,” “Serve images in next-gen formats,” “Ensure text remains visible during webfont load,” etc.? From the HTML page sources I checked, it appears that some of these optimizations may currently be disabled.

Viewing 7 replies - 1 through 7 (of 7 total)
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