Broke My Site

  • dialcm

    (@dialcm)


    1 year, 8 months ago

    Do not, I repeat, DO NOT update this Spectra plugin (formerly Ultimate Add-Ons for Gutenberg). Even deactivating and reactivating won’t fix all the broken blocks where I’ve completely lost these designs. Gone. Hours of work. Absolutely awful… avoid at all costs.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sujaypawar

    (@sujaypawar)

    1 year, 8 months ago

    Hi @dialcm

    So sorry for the trouble. Be assured that we’re here to help fix this.

    # Could you clear the cache and reload the editor page? This should most likely fix the problem you are facing. Here is a video that shows how you can do it: https://share.bsf.io/2NumNvZ2.

    # If the above solution does not help, you can roll back to the previous version until we identify issues and release fixes. Spectra offers a one-click, roll-back functionality as explained here: https://wpspectra.com/docs/rollback-spectra-version/

    # And most importantly, if you could reach out to our support team from our website; and help us look at issues closely, we would be very happy to help.

    If you could just try one of the steps above and let me know how it goes, I would appreciate that.

    I look forward to hearing from you.

    Thread Starter dialcm

    (@dialcm)

    1 year, 8 months ago

    Doesn’t work. I’ve been working all night on a staging site as well. None of these issues help. Frankly rolling back made it worse, which is so frustrating. Huge sections of my home page back end are now rendered unusable and I must recreate them all.

    Plugin Support Rajkiran Bagal

    (@rajkiranb)

    1 year, 8 months ago

    Hey @dialcm,

    We are really very sorry for your trouble.

    We have released an update in which we have fixed the issue of blocks were not editable in the editor.

    Can you please check by updating the plugin at your end if it fixes your issue?

    Looking forward to hearing from you.

    indieisnotagenr

    (@indieisnotagenr)

    1 year, 7 months ago

    I feel you, I’m also very disappointed with this update. Took me a while to figure out it was coming from this plugin. At least the rollback option fixed most of the issues but still, this took a lot of my time today.

    Plugin Support BSF – Judith Pete

    (@judith0)

    1 year, 3 months ago

    Hello @dialcm @indieisnotagenr,

    It’s been a while since we heard from you. I request you let us know whether you are still experiencing issues with the Spectra plugin.

    We would like you to know that we have worked on improving the plugin and fixing any bugs users reported and we can say at the moment we haven’t received any alarming issues except those that are site-specific.

    Please let us know, we’ll be happy to look at them.

    Looking forward to hearing from you.

Viewing 5 replies - 1 through 5 (of 5 total)
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