Plugin Support
Kim L
(@kimmyx)
Hi @noelawill,
Sorry to hear you’ve experienced issues with our latest update.
Do you have a copy of your error logs for us to take a look at?
Thank you and we appreciate your patience! 🙏
I don’t I’m afraid as I rolled the sites back.
@noelawill – Without errors its is impossible to know if we solved it or if we are even looking in the right place. I have patched quite a few over the past 2 days and have a large patch coming, but your fine to sit it out for a few more versions as we iron out the inevitable kinks of a complete rewrite.
I will say we tested for months and have been implementing tooling to try and catch as many issues before a release as we can. Can’t account for everything unfortunately in the WP ecosystem.
If you can provide some details on how to duplicate this or what the errors were please re open this thread or start a new one, but I’m gonna mark it closed for now so that we can focus on resolving as many issues as we can and you can update at a later time when you deem it safe.
Morning Daniel
I will try to recreate the issue for you today on a staging site.
Arevtheblogs yyou’re referring to in the plugin folder or elsewhere?
@noelawill – Typically the error logs would be on the host/server. See if your hosting dash offers them.
Would it be called debug, if so I have them. How can I send them to you?
@noelawill – You can submit them via https://contentcontrolplugin.com/support/
Please include a link to this topic so I can keep track.
i’m unable to upload a zip folder unfortunately
@noelawill – Just updated the form to accept zips, sorry about that.
the debug report is larger than 5MB. It’s almost 9MB
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This reply was modified 11 months, 3 weeks ago by noelawill.
@noelawill – Sorry new site/form. I’ve upped it to 10MB max (same as email).
If its large than than maybe upload it to Google Drive and send the share link instead.
Let me know.
Ok the only errors I saw related to our plugin were from months ago on the older version.
That said I’m pushing some updates that help with general compatibility with other plugins, would be useful to have you retest with v2.0.10 when it releases later today.
The latest version worked. Thank you @danieliser