Breaks down every other month

  • Diana van de Laarschot

    (@anaid)


    7 months, 3 weeks ago

    I don’t know how many times I’ve spent my afternoon reinstalling and reconfiguring this plugin. It breaks all the time.. Nonce errors, billing_address missing errors (the address is there, in plain sight), and other random errors just keep popping up. I don’t want to have to sign in to my own website every day and do a test run of the payment flow, just to make sure that it still works…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    7 months, 3 weeks ago

    Hi Diana,

    Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating it’s been to repeatedly troubleshoot our plugin. 

    I checked your website (wordpress.telodelic.nl) and noticed that while products can be selected via the “Select options” button, the cart appears empty afterward, even when a variant is chosen. To help pinpoint the issue, could you let us know:

    • Are you able to consistently reproduce this problem, or does it only happen intermittently?
    • Have there been any recent plugin or theme updates that might affect the cart or checkout behavior?
    • Could you also share some steps on how we can test?
    • Are there any caching mechanisms or security plugins installed that could be interfering with session data or form handling?

    Since we’re unable to provide technical support directly in review threads due to forum guidelines, we encourage you to share this additional information in a support thread so we can troubleshoot with you directly.

    Thanks again for sharing your experience. Let us know if you need anything else. 

    Thread Starter Diana van de Laarschot

    (@anaid)

    4 months ago

    Hi Frank,

    Thank you for your reply. I have since disabled the plugin. I understand how difficult it is to debug when you don’t have more information, but I will not be reinstalling WooCommerce or related plugins at this time.

    Kind regards, Diana

    Plugin Support Thu P. a11n

    (@thup90)

    3 months, 3 weeks ago

    Hi Diana,

    I’m sorry to hear about the trouble you ran into with our plugin.

    I completely understand your decision not to reinstall WooCommerce or the related plugins right now—site stability and peace of mind are so important.

    If you ever decide to give WooCommerce or WooCommerce Stripe another try in the future, you’re very welcome to reach out by creating a support thread and we’ll be happy to take a closer look and support you through the setup.

Viewing 3 replies - 1 through 3 (of 3 total)

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