Title: Brands plugin support
Last modified: July 25, 2020

---

# Brands plugin support

 *  Resolved [Ben Andersen](https://wordpress.org/support/users/ben72/)
 * (@ben72)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/brands-plugin-support/)
 * Hi!
    Thanks for a great plugin so far! Does it support the official brands plugin
   from woocommerce.com? [https://woocommerce.com/products/brands/](https://woocommerce.com/products/brands/)
 * If so, am I supposed to map g:brand to “Product brand (Custom attribute)”?
    I’m
   not seeing any g:brand in the xml file. Would this work in the elite version?

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13171103)
 * Hi Ben,
 * Thanks for using our plugin and reaching out to us.
 * We haven’t build in specific support for the official brands plugin of WooCommerce.
   However I am going to assume that all it does is add an extra input field and
   thus attribute that can be used in the field mapping of our plugin so I kind 
   of expect it to work (this should both work in the free and paid version of our
   plugin).
 * Are you sure you have mapped it to the correct attribute (please check the drop-
   downs if there is another brand attribute naming in it)? Also make sure you are
   not looking at a cached version of the product feed.
 * Hope this helps?
 *  Thread Starter [Ben Andersen](https://wordpress.org/support/users/ben72/)
 * (@ben72)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13171535)
 * Hi,
    Unfortunately it did not help. I checked and I can’t see anything else that
   has to do with Brands in the possible mappings. I need to know that this works
   before I buy the paid version..
 * I also tried deleting the file just to make sure it gets re-generated. But I’m
   having trouble re-creating it. It seems to be stuck at 17% or 33% and then nothing
   happens.. “processing (33%)”. In the log it says..
 *     ```
       07-26-2020 @ 14:51:58 - Array
       (
           [posts_per_page] => 691
           [offset] => 3455
           [post_type] => Array
               (
                   [0] => product
                   [1] => product_variation
               )
   
           [post_status] => publish
           [fields] => ids
           [no_found_rows] => 1
       )
   
       07-26-2020 @ 14:51:58 - <!-- START new QUERY -->
       ```
   
 * Thanks!
    -  This reply was modified 5 years, 11 months ago by [Ben Andersen](https://wordpress.org/support/users/ben72/).
 *  Thread Starter [Ben Andersen](https://wordpress.org/support/users/ben72/)
 * (@ben72)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13172572)
 * After a long time it did finish even though it still says “processing (33%)”.
 * How can I reset the statistics of a feed?
 * When I map g:size to “Pa storlek (custom attribute)” it uses the permalink of
   the custom attribute, not the name. The below should be 62/68 but instead it’s
   6268. Is it possible to fix that?
 * `<g:size>6268</g:size>`
 * Thanks!
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13173975)
 * Hi Ben,
 * Are you sure the feed has finished? We never had users before reporting that 
   the feed was done processing but the status message was not. Also, does it still
   show 33% when you refresh your browser?
 * With regards to your ‘storlek’ issue. We tried to reproduce that but all works
   fine for us.
 * The attribute looks like this:
    [https://www.dropbox.com/s/o6xkfmyzcejz1cp/storlek-1.png?dl=0](https://www.dropbox.com/s/o6xkfmyzcejz1cp/storlek-1.png?dl=0)
   Which results to this in the feed: [https://www.dropbox.com/s/z15dufd1cr2zhjp/storlek-2.png?dl=0](https://www.dropbox.com/s/z15dufd1cr2zhjp/storlek-2.png?dl=0)
 * How did you create the storlek attribute?
 *  [Dewey Bushaw](https://wordpress.org/support/users/styledev/)
 * (@styledev)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13357289)
 * [@supportadtribes](https://wordpress.org/support/users/supportadtribes/) I noticed
   for Brands:
 * 8.5.1 (2020-07-28)
    Added support for the official WooCommerce Brands plugin:
   [https://woocommerce.com/products/brands/](https://woocommerce.com/products/brands/)
 * Yet, I am trying to map the WooCommerce Brands in the field mappings and nothing
   is working. What am I missing?
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13357755)
 * Hi,
 * Thanks for using our plugin and reaching out to us.
 * We have tried to reproduce the issue at hand however all seems to be working 
   fine for us. These are the steps we took:
 * We first created a random brand in the WooCommerce Brands plugin:
    [https://www.dropbox.com/s/va2sjcgron2ss3u/woo-brand-1.png?dl=0](https://www.dropbox.com/s/va2sjcgron2ss3u/woo-brand-1.png?dl=0)
 * That brand we selected for a product:
    [https://www.dropbox.com/s/zyxu24b4swcs4ku/woo-brand-2.png?dl=0](https://www.dropbox.com/s/zyxu24b4swcs4ku/woo-brand-2.png?dl=0)
 * We made sure we mapped the brand attribute to Google’s g:brand field:
    [https://www.dropbox.com/s/tnh69bd7ej6c5a2/woo-brand-3.png?dl=0](https://www.dropbox.com/s/tnh69bd7ej6c5a2/woo-brand-3.png?dl=0)
 * Which then resulted to this in our feed (after reprocessing it):
    [https://www.dropbox.com/s/9rg55z08olhf2xq/woo-brand-4.png?dl=0](https://www.dropbox.com/s/9rg55z08olhf2xq/woo-brand-4.png?dl=0)
 * Did you follow the same exact steps?
 *  [Dewey Bushaw](https://wordpress.org/support/users/styledev/)
 * (@styledev)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13358661)
 * Hi, so it didn’t work when I was modifying a previous feed. Once I deleted the
   old one and created a new one did it start working.
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13359668)
 * That sounds like a caching issue. Are you running any caching plugin or server
   side/browser caching? Make sure it is not caching the feed URL’s
 *  [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * (@supportadtribes)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13403446)
 * Hi,
 * Assuming the issue at hand has been resolved and/or our support is no longer 
   needed we are going to close this topic for housekeeping reasons.
 * Please do not hesitate to reach out to us again whenever our support is needed.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Brands plugin support’ is closed to new replies.

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 * 9 replies
 * 3 participants
 * Last reply from: [supportadtribes](https://wordpress.org/support/users/supportadtribes/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/brands-plugin-support/#post-13403446)
 * Status: resolved