Support » Plugin: Braintree for WooCommerce Payment Gateway » Braintree plugin cause Cartflows site breaks

  • Resolved microjingles

    (@microjingles)


    Hello,

    When I try to open Cartflows step in Elementor (Edit with Elementor) it appears SCREEN 1 (Screenshot: https://i.imgur.com/50R83g6.png) instead of SCREEN 2 (Screenshot: https://i.imgur.com/9Yx4Rtt.png).

    When I disable plugin BRAINTREE FOR WOOCOMMERCE PAYMENT GATEWAY everything works fine. I don’t know how to resolve this issue, but now when I edit cartflows step with elementor I disable plugin and when I finish it I enable it again.
    On that way processing payments on my webshop and complete website is completely disabled. So I found out that when I go to WOOCOMMERCE – SETTINGS – PAYMENTS and then disable just “Braintree (credit card)” payment method, everything works fine.

    Can you help?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tamarazuk

    (@tamarazuk)

    Hi @microjingles,

    Thanks for writing to us about our plugin! I greatly apologize for the delay in getting back to you. I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. 🙂

    It sounds like you’ve encountered an issue our team uncovered very recently and our developers will be addressing in a future version of the plugin. While I don’t have an estimated time for resolution right now, please know that our team is now aware of the issue and will work to incorporate a fix into the plugin as soon as they can.

    In the meantime, though it’s not ideal, a great workaround for this issue would be to head to the frontend of your site and add an item to your cart. Once you have something in your cart, the Checkout can be edited with Elementor even with our gateway active.

    Thanks for reaching out to us about this issue! Would you please let me know how the workaround works for your site and if you have any other questions?

    Thanks,
    Tamara 🙂

    Plugin Support tamarazuk

    (@tamarazuk)

    Hey @microjingles,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara 🙂

Viewing 2 replies - 1 through 2 (of 2 total)
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