Braintree payments show blank form

  • Resolved silverks

    (@silverks)


    5 years, 10 months ago

    Hi,

    With the latest update (v1.4.9) which uses Braintree Javascript SDK v3, the drop-in Braintree payment form no longer appears.

    I have checked and ensured that all my API keys and merchant ID is correct. I have also created a new API key, and the record on my Braintree account shows correct last-used date. However, there is no credit card form on the checkout page – the payment field for Braintree is just blank.

    I have now reverted to version 1.4.8.7 (last copy of the plugin I have), which uses Braintree Javascript SDK v2. With this version, the drop-in payment SDK appears and is working correctly.

    Please advise.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor angelleyesupport

    (@angelleyesupport)

    5 years, 10 months ago

    Hi @silverks, Sorry for delay in getting back to you, did you checked if you are getting any errors in console while you enable 1.4.9 and Braintree Drop-in UI? Also, are you seeing any other errors inside Braintree logs?

    Additionally, you can try to turn OFF any other plugins you might have installed to see if there is some conflict happening ?

    Please check those and let me know .
    Thanks!

    Thread Starter silverks

    (@silverks)

    5 years, 10 months ago

    There is one error in the console that appears only on the checkout page:

    
inject.preload.js:373 GET blob:http://localhost/8d2b75fd-d84b-4779-afe3-0b1f62d188e3 0 ()

    This only appears in Chrome though, whereas the issue occurs in all browsers that I tested with.

    I’ve also tried turning off all plugins except WooCommerce and Paypal for WooCommerce, but the issue persists.

    No errors inside Braintree logs, just a lot of lines like these:

    
2018-06-07T06:22:47+00:00 INFO Begin Braintree_ClientToken::generate Request
2018-06-07T06:23:07+00:00 INFO Begin Braintree_ClientToken::generate Request
2018-06-07T06:23:10+00:00 INFO Begin Braintree_ClientToken::generate Request
    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    5 years, 10 months ago

    @silverks, That’s odd though, we are not getting any reports of this from other users nor we have seen this on our demo setup so something unique might be happening in your case though. To debug further I have escalated this ticket to our lead developer , we will discuss and will get back to you as soon as we can.

    Thanks!

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    5 years, 10 months ago

    @silverks, I have discussed with our lead developer and he is not able to reproduce this issue either. Look like something specific to your site though. Please submit a ticket here and include our plugin log and staging site details for our developer’s review.
    Thanks!

    Thread Starter silverks

    (@silverks)

    5 years, 10 months ago

    Thanks @angelleyesupport. I’ve submitted the ticket with the details (ref # AHD-212).

    Thread Starter silverks

    (@silverks)

    5 years, 10 months ago

    Thanks @angelleyesupport. I’ve submitted the support ticket as suggested.

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    5 years, 10 months ago

    @silverks thanks for doing that, we have received your ticket and is replied accordingly. Please follow your ticket to get further assistance.
    Thanks!

    ahianzhang

    (@ahianzhang)

    5 years, 9 months ago

    inject.preload.js:373 GET blob:http://localhost/8d2b75fd-d84b-4779-afe3-0b1f62d188e3 0 ()
    I also have the same problem , then I check out the chrome extension and find it ,because I use AdBlock plus on my WordPress and the turn it off ,no this error

    Plugin Contributor angelleyesupport

    (@angelleyesupport)

    5 years, 9 months ago

    @ahianzhang thanks for the update and really appreciate for your input.
    With that I am going to mark this as resolved now. But feel free to write to us again if you have any other questions or concerns.
    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
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