Title: Braintree not working Last modified: December 5, 2017 --- # Braintree not working * Resolved [lizmcmillen](https://wordpress.org/support/users/lizmcmillen/) * (@lizmcmillen) * [8 years, 5 months ago](https://wordpress.org/support/topic/braintree-not-working/) * Hi, I cannot get Braintree to work on my site. I have contacted Paypal and Braintree, and they have suggested a hard reset of Woo Commerce… but I’m not sure how to accomplish that. * Here is my system status report ‘ * ``` ### WordPress Environment ### Home URL: https://electronicrunning.com Site URL: https://electronicrunning.com WC Version: 3.2.5 Log Directory Writable: ✔ WP Version: 4.9.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache PHP Version: 5.6.30 PHP Post Max Size: 65 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.45.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.6.32 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.2.5 WC Database Prefix: wp_h1d51v5w0t_ MaxMind GeoIP Database: ✔ Total Database Size: 5.56MB Database Data Size: 5.05MB Database Index Size: 0.51MB wp_h1d51v5w0t_woocommerce_sessions: Data: 0.11MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB wp_h1d51v5w0t_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB wp_h1d51v5w0t_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB wp_h1d51v5w0t_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_woocommerce_log: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_commentmeta: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_comments: Data: 0.01MB + Index: 0.01MB wp_h1d51v5w0t_links: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_nf3_actions: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_nf3_action_meta: Data: 0.02MB + Index: 0.01MB wp_h1d51v5w0t_nf3_fields: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_nf3_field_meta: Data: 0.03MB + Index: 0.01MB wp_h1d51v5w0t_nf3_forms: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_nf3_form_meta: Data: 0.01MB + Index: 0.00MB wp_h1d51v5w0t_nf3_objects: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_nf3_object_meta: Data: 0.01MB + Index: 0.00MB wp_h1d51v5w0t_nf3_relationships: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_nf_objectmeta: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_nf_objects: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_nf_relationships: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB wp_h1d51v5w0t_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_options: Data: 1.95MB + Index: 0.09MB wp_h1d51v5w0t_postmeta: Data: 0.64MB + Index: 0.18MB wp_h1d51v5w0t_posts: Data: 1.86MB + Index: 0.08MB wp_h1d51v5w0t_revslider_css: Data: 0.09MB + Index: 0.00MB wp_h1d51v5w0t_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_revslider_navigations: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_revslider_sliders: Data: 0.06MB + Index: 0.00MB wp_h1d51v5w0t_revslider_slides: Data: 0.17MB + Index: 0.00MB wp_h1d51v5w0t_revslider_static_slides: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_snp_log: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_snp_stats: Data: 0.00MB + Index: 0.01MB wp_h1d51v5w0t_termmeta: Data: 0.01MB + Index: 0.01MB wp_h1d51v5w0t_terms: Data: 0.00MB + Index: 0.01MB wp_h1d51v5w0t_term_relationships: Data: 0.00MB + Index: 0.01MB wp_h1d51v5w0t_term_taxonomy: Data: 0.00MB + Index: 0.01MB wp_h1d51v5w0t_usermeta: Data: 0.03MB + Index: 0.02MB wp_h1d51v5w0t_users: Data: 0.00MB + Index: 0.01MB wp_h1d51v5w0t_woof_query_cache: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_yith_wcwl: Data: 0.00MB + Index: 0.00MB wp_h1d51v5w0t_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB wp_h1d51v5w0t_yoast_seo_links: Data: 0.02MB + Index: 0.01MB wp_h1d51v5w0t_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB ### Post Type Counts ### attachment: 137 ct_size_guide: 3 customize_changeset: 19 header_builder: 1 nav_menu_item: 23 nf_sub: 29 oi_run_log_post: 1 page: 14 post: 6 product: 19 product_variation: 5 revision: 228 shop_coupon: 2 shop_order: 8 shop_order_refund: 1 snp_popups: 4 sp_calendar: 2 sp_column: 6 sp_list: 7 sp_metric: 2 sp_outcome: 2 sp_performance: 67 sp_player: 10 sp_result: 2 sp_staff: 1 sp_statistic: 2 sp_table: 1 sp_team: 3 vc_grid_item: 2 wr_mapper: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (23) ### All-in-One WP Migration: by ServMask – 6.60 Ninja Popups: by ArsCode – 4.5.2 Feed Them Social Premium: by SlickRemix – 1.7.2 Feed Them Social (Facebook, Instagram, Twitter, etc): by SlickRemix – 2.3.3 WPBakery Visual Composer: by Michael M - WPBakery.com – 5.2.1 Limit Login Attempts: by Johan Eenfeldt – 1.7.1 Meta Box: by MetaBox.io – 4.12.4 Ninja Forms: by The WP Ninjas – 3.2.4 Nitro Gallery: by WooRockets – 1.0.4 Nitro Toolkit: by WooRockets Team – 1.1.8 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.3.1 Slider Revolution: by ThemePunch – 5.4.5.1 createIT Size Guide Plugin: by createIT – 2.1 – Not tested with the active version of WooCommerce SportsPress Pro: by ThemeBoy – 2.3.2 Woo Button Text: by Rupom Khondaker – 6.0.3 – Not tested with the active version of WooCommerce WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.0.4 – Not tested with the active version of WooCommerce WOOF - WooCommerce Products Filter: by realmag777 – 2.1.7 – Not tested with the active version of WooCommerce WooCommerce Services: by Automattic – 1.8.2 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.2.5 Yoast SEO: by Team Yoast – 5.7.1 WR Currency: by WooRockets – 1.0.6 – Not tested with the active version of WooCommerce WR Custom Attributes: by WooRockets – 1.1.3 – Not tested with the active version of WooCommerce WR Share for Discounts: by WooRockets – 1.0.7 – Not tested with the active version of WooCommerce ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: ❌ Page not set Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: WR Nitro Version: 1.4.6 Author URL: http://www.woorockets.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: wr-nitro/woocommerce/archive-product.php wr-nitro/woocommerce/cart/cart-shipping.php wr-nitro/woocommerce/cart/cart-totals.php wr-nitro/woocommerce/cart/cart.php wr-nitro/woocommerce/cart/cross-sells.php wr-nitro/woocommerce/cart/mini-cart.php wr-nitro/woocommerce/cart/shipping-calculator.php wr-nitro/woocommerce/checkout/form-checkout.php wr-nitro/woocommerce/checkout/review-order.php wr-nitro/woocommerce/checkout/thankyou.php wr-nitro/woocommerce/content-product.php wr-nitro/woocommerce/content-product_cat.php wr-nitro/woocommerce/content-single-product.php wr-nitro/woocommerce/content-widget-product.php wr-nitro/woocommerce/global/breadcrumb.php wr-nitro/woocommerce/global/quantity-input.php wr-nitro/woocommerce/global/wrapper-end.php wr-nitro/woocommerce/global/wrapper-start.php wr-nitro/woocommerce/loop/add-to-cart.php wr-nitro/woocommerce/loop/loop-end.php wr-nitro/woocommerce/loop/loop-start.php wr-nitro/woocommerce/loop/orderby.php wr-nitro/woocommerce/loop/pagination.php wr-nitro/woocommerce/loop/sale-flash.php wr-nitro/woocommerce/myaccount/dashboard.php wr-nitro/woocommerce/myaccount/downloads.php wr-nitro/woocommerce/myaccount/form-edit-account.php wr-nitro/woocommerce/myaccount/form-login.php wr-nitro/woocommerce/myaccount/my-account.php wr-nitro/woocommerce/myaccount/my-address.php wr-nitro/woocommerce/myaccount/navigation.php wr-nitro/woocommerce/myaccount/orders.php wr-nitro/woocommerce/single-product/add-to-cart/external.php wr-nitro/woocommerce/single-product/add-to-cart/grouped.php wr-nitro/woocommerce/single-product/add-to-cart/simple.php wr-nitro/woocommerce/single-product/add-to-cart/variable.php wr-nitro/woocommerce/single-product/meta.php wr-nitro/woocommerce/single-product/price.php wr-nitro/woocommerce/single-product/product-image.php wr-nitro/woocommerce/single-product/rating.php wr-nitro/woocommerce/single-product/related.php wr-nitro/woocommerce/single-product/sale-flash.php wr-nitro/woocommerce/single-product/tabs/tabs.php wr-nitro/woocommerce/single-product/title.php wr-nitro/woocommerce/single-product/up-sells.php wr-nitro/woocommerce/single-product-reviews.php ``` * Thanks so much! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fbraintree-not-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * [Erina (a11n)](https://wordpress.org/support/users/eri32s98/) * (@eri32s98) * [8 years, 5 months ago](https://wordpress.org/support/topic/braintree-not-working/#post-9755996) * Could you go through these troubleshooting steps first: [https://docs.woocommerce.com/document/woocommerce-gateway-paypal-powered-by-braintree/](https://docs.woocommerce.com/document/woocommerce-gateway-paypal-powered-by-braintree/) * Especially, it’d be useful to have a look at the logs. * [Erina (a11n)](https://wordpress.org/support/users/eri32s98/) * (@eri32s98) * [8 years, 4 months ago](https://wordpress.org/support/topic/braintree-not-working/#post-9817938) * We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, you can start a new thread. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Braintree not working’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [braintree](https://wordpress.org/support/topic-tag/braintree/) * [paypal](https://wordpress.org/support/topic-tag/paypal/) * 2 replies * 2 participants * Last reply from: [Erina (a11n)](https://wordpress.org/support/users/eri32s98/) * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/braintree-not-working/#post-9817938) * Status: resolved