Support » Plugin: Boxzilla » Box keeps fading out, can’t change the trigger

  • Resolved joyfuln


    The box was set to be triggered at 65% of the page, but when you scroll back to the top of the page it fades out again when you pass that point. This wasn’t the case before. We tried changing the trigger to see if it would still fade out after some time but it’s still triggered at 65% of the page… We recently added the following code for every language to our functions.php file because the box showed in every language on every page.
    add_filter( ‘boxzilla_load_box_8636’, function() {
    return ICL_LANGUAGE_CODE == ‘nl’;
    We thought the incident might be related but we’ve tested quite thoroughly and we didn’t have the issue at first. We’ve just disabled the code and issue still persists. We still thought it was worth mentioning. Some people are even reporting they’re not getting a pop-up at all.

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Lap



    In the box’s setting you can set Auto-hide? to No. That should stop the box from hiding again when someone scrolls back up.

    Hope that helps. If you have any questions, please let us know!

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