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[resolved] Bounce handling not emptying bounces inbox (13 posts)

  1. Marcelo Pedra
    Member
    Posted 2 years ago #

    I have seen in a premium user that the bounce manager is activated and scanning the dedicated inbox for the bounces, but it is not deleting the mails every time it process it correctly. If I try the connection from the backend and then force processing of bounces, it will process and delete only 100 emails each time.

    You should provide a setting to allow owners to increase the amount of emails to be processed in every check in.

    Or is this a bug?

    Best regards

    https://wordpress.org/plugins/wysija-newsletters/

  2. Gustavo Bordoni
    Member
    Posted 2 years ago #

    Hi Marcelo,

    We do that to avoid problems with some Shared host that have a shorter PHP execution time.

    For now we won't implement this feature, but I will mark this as a possible improvement for the future.

  3. Marcelo Pedra
    Member
    Posted 2 years ago #

    ok then, will it keep checking the bounces email account forever right? and it will eventually empty that inbox when no new bounces are received? is this correct?

    I ask this because I see the bounces are just being marked as read. They're not processed in batches of 100 each until I click the test connection button in the settings and then click on process emails...
    Is this also by design??

  4. bassplayer84
    Member
    Posted 2 years ago #

    Same problem here.
    The bounces handling seems to work only if i force it manually testing the configuration from my configuration page.
    I set it to check every 15minutes, but it just doesn't work.Only if i test manually it seems to work, but only on 100 mails per time, very boring to handle thousands of baunces in that way...

  5. MailPoet
    Member
    Plugin Author

    Posted 2 years ago #

    For bounce handling issues, please get in touch with our support:

    http://support.mailpoet.com/feedback/

    Thanks!

  6. bassplayer84
    Member
    Posted 2 years ago #

    I did, but no response yet :(

  7. MailPoet
    Member
    Plugin Author

    Posted 2 years ago #

    Our support usually answers within 24h. We've been a little swamped, so it might take a little longer.

    Thanks for your patience.

  8. bassplayer84
    Member
    Posted 2 years ago #

    Still no response yet, after 1 week...
    I filled another form in, this is sad...

  9. Marcelo Pedra
    Member
    Posted 2 years ago #

    I also filled the form and created an admin user to help debug the problem as Rafael Ehlers requested. I monitor logins and they never entered the site yet.

    I bet they are really busy and guess they are after something REALLY BIG that will amaze all of us. Well, I hope so. :)

  10. MailPoet
    Member
    Plugin Author

    Posted 1 year ago #

    Create a normal phpinfo.php file and inside type:

    <?php phpinfo(); ?>

    Then search for the value of the PHP variable called max_execution_time, depending on this value, the PHP process doesn't have enough time to send the emails and check your bounce account.

    MailPoet usually takes an average of 1 second to send 1 single email. So if you have your Sending Frequency set up to 200 emails each 1 minute and your max_execution_time is 100, then MailPoet will only be able to send the first 100 emails of that batch and then will try to send the other 100 on the next cycle. In the end your bounces never get processed! Please try to increase that value into your php.ini file.

    Also, don't forget that some servers on shared accounts (shared hosting) are very very slow.

    Ref: http://kb.mediatemple.net/questions/764/How+can+I+create+a+phpinfo.php+page%3F#gs

  11. Marcelo Pedra
    Member
    Posted 1 year ago #

    Hello staff, and just as a feature request to improve the plugin's performance, is it reading the max_execution_time variable to auto tune its performance depending on the server configuration?
    Also, when you allow to set the amount of emails to send in every cycle, you could read that variable while loading the UI in order to "suggest" best max values depending on the server configuration. It should be easy to code since it is just a rule of three calculation ;-)

  12. MailPoet
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Marcelo,

    Thanks for the suggestions but we're working on a different approach, like you suggested in a previous comment, so that we can get rid of those nasty issues once and for all :)

  13. Marcelo Pedra
    Member
    Posted 1 year ago #

    Glad to know, and willing to see it implemented :)

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