Support » Plugin: dsIDXpress » Bottom of the Barrel

  • i had every intention of purchasing this plugin – but unfortunately their support reps and docs are lackluster at best and they DON’T SUPPORT COLORADO – which they DO NOT ADVERTISE ANYWHERE ON THEIR SITE.

    do yourself a favor and stay away.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author LindzConnell

    (@lindzconnell)

    Hello SDK,

    As per our conversation with you here, https://wordpress.org/support/topic/blank-search-results-page-1?replies=11#post-7879587 , WE DO SUPPORT COLORADO, however, we do not currently support Metrolist in Denver, CO.

    You can see our complete coverage areas on our website here including all MLSs out of Colorado and all states: http://www.diversesolutions.com/idx-coverage

    I apologize that you feel our support is lackluster. We certainly do our best to assist our existing customers as well as potential customers (as are you) as best we are able. I see that you also opened a private support ticket with our Support Team and they very promptly responded to each of your emails. Additionally, we even reached out multiple times after not hearing back from you to see if you had been able to resolve the issues with the WordPress theme that you are currently using for your customer.

    While we do our best to support our customers and potential customers, we are not always help to help Developers resolve issues that are unrelated to our plugin. Though, we’re happy to help as much as we are able, SDK.

    We’ll reach out to you again via the ticket you currently have open with us. However, it sounds like in this case, at least, there isn’t much we can do since we are not able to offer service to your real estate client out of Metrolist in Denver CO.

    Have a great evening, SDK.

    Thank you,

    Lindz
    Diverse Solutions Team

    I feel like your support should have let me know that Denver was not supported – I didn’t really feel like they knew the subject that well as it took many email conversations to address this issue.

    also, i feel it would be beneficial to you to list major cities that you do not support clearly on your site.

    thanks for the reply, if i could edit my comment i would.

    Plugin Author LindzConnell

    (@lindzconnell)

    Hi SDK,

    We appreciate you stating that you’d change your reply if you could. Truly. Thank you.

    And I don’t disagree, SDK. Perhaps our support team here could have asked, up front, what MLS you (or in this case, your customer) was a member of. Our sales reps are trained to do that from the beginning. Our support reps are trained to answer questions about the products and issues experienced.

    So, this is a learning experience for us both.

    My personal apologies that we didn’t ask that of you up front. But this is certainly something we will learn from.

    SDK, if you have customers outside of Denver in the future and are interested in our products… let us know. We are happy to help as we are able.

    Have a wonderful evening!

    Lindz
    Diverse Solutions

    Hello,

    I was planning on replacing my current IDX solution with yours as the one I am using does not play that well with my current theme Reales WP. But you don’t support the Metrolist in Denver! Are there any plans to do so in the near future?

    Plugin Author LindzConnell

    (@lindzconnell)

    Hello DHG2605,

    Unfortunately, we don’t have any information as to if or when we may offer our services to Metrolist CO members in the future. However, one thing you can do is to reach out to your MLS and let them know that you are interested in using our services.

    Let us know if you have any additional questions or concerns.

    Thank you!

    Lindz

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Bottom of the Barrel’ is closed to new replies.