Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Bottom half editor pages missing

  • Resolved gifart

    (@gifart)


    On the Complianz – Cookie Banner – style your banner pages, the bottom half of the pages are missing, so I can’t save my setting. I have asked help in the chat, but the WordPress operator didn’t have any issues when she went into my account.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @gifart,

    Does this occur in different browsers, or is it isolated to a single browser? Could you try it in Incognito/Private browsing mode to see if that makes a difference?

    Let me know if you have any further updates.
    Kind regards,
    Jarno

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @gifart,

    Any updates? If you have additional information that could help me narrow down the cause of this, let me know.

    Kind regards,
    Jarno

    Thread Starter gifart

    (@gifart)

    Hi Jarno,
    This issue is NOT resolved. There is no additional information. This issue is happening both in Chrome as in Edge. The whole Complianz editor is affected, the bottom half of all pages is missing.

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @gifart,

    I think I know what causes this, which is the positioning of your mouse cursor whilst scrolling on the page. If you hover over the left sidebar, you won’t be able to reach the bottom of the page (only the bottom of the sidebar).

    Please view this video, which illustrates the above: https://vimeo.com/569358823

    I had marked this as resolved as there had been no activity for over a week, and we hadn’t received any reports of this happening to other users.

    Regards,
    Jarno

Viewing 4 replies - 1 through 4 (of 4 total)
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