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Events Manager
[resolved] Bookings "available until" doesn't work (22 posts)

  1. freakzone89
    Member
    Posted 1 year ago #

    Hi,

    i want to end the opportunity of booking an event at the evening before it starts. So if the event is on 20.09. users should only be allowed to book until 19.09. 23:30.
    So i entered this in the provided fields and added starting date 01.09. 00:00. So the starting date is in the past (but that shouldn't be a problem)

    But testing this issue i was able to join the event even after the date the booking opportunity was intended to end.

    What did i do wrong?

    Should this also work if i do not enter a booking-start-date but a booking-end-date?

    Hope you can help

    Cheers

    http://wordpress.org/plugins/events-manager/

  2. angelo
    NetWebLogic Support
    Posted 1 year ago #

    hi,

    I tried this one and seems to be working fine, can you provide us sample link to your site for us to see ? and can I know what is your current EM version?

  3. freakzone89
    Member
    Posted 1 year ago #

    hi,

    i can provide a link but the possibility to join certain events is given only to users who are logged in! i can create a test account if you want.
    i'm using the latest version of em.

  4. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 1 year ago #

    we don't go into sites unless there's a prevelant bug on the free forums.

    if you can send a screenshot of your booking settings for that event, maybe we can spot the problem.

  5. freakzone89
    Member
    Posted 1 year ago #

    ok. today is an event an booking should have been ended yesterday evening 23:30.

    i uploaded the screenshot here:
    http://picpaste.de/screenshot-po2cZbyI.jpg

    i created a test-account to testing this feature again and i now can book the event.

  6. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 1 year ago #

    tried this out and for me this works... maybe another screenshot of all your event settings may help.

  7. freakzone89
    Member
    Posted 1 year ago #

    ok, here is the screenshot of general settings > event settings

    http://picpaste.de/screenshot2-WhgCFhnL.jpg

    and this is the screenshot of therelevant event
    1st part
    http://picpaste.de/screenshot3-JaCo5Kcp.jpg
    2nd part
    http://picpaste.de/screenshot4-Cp0X70Zl.jpg
    3rd part
    http://picpaste.de/screenshot5-39HgIHF7.jpg
    4th part
    http://picpaste.de/screenshot6-qB4y5YE3.jpg

    the pictures will only be stored 1 day

    some (maybe useful) additional information:

    - as you see i'm using user-roles created on my own
    - other plugins i'm using on my blog:
    - adminimize
    - all in one wp security
    - allow php in posts and pages
    - antispam bee
    - antivirus
    - avatar manager
    - capability manager enhanced
    - cartpauj pm
    - configure smtp
    - contact form 7
    - custom dashboard help
    - ep admin messages
    - im8 exclude pages
    - page links to
    - print-o-matic
    - sb welcome editor
    - sh contextual help
    - show hide author
    - table press
    - theme my login
    - twenty eleven theme extensions
    - user access manager
    - wordpress importer
    - wp-memory-usage
    - wp-recaptcha

    hope this might help you

  8. Philip John
    Member
    Posted 1 year ago #

    I've also tried this and don't have any issues. Does this happen if you create another event with similar settings, or is it just this one event?

    Thanks

  9. freakzone89
    Member
    Posted 1 year ago #

    this issue doesn't affect only one event, it affects all events. even if i create a new one.

  10. caimin_nwl
    NetWebLogic Support
    Posted 1 year ago #

    If you also set an Available from date, does that correct the problem?

    Does the overall Booking Cut-Off Date (under Event Options) work correctly?

  11. freakzone89
    Member
    Posted 1 year ago #

    no, setting an "available from" date doesn't correct the problem. that's what i tried before i posted this problem.

    what do you mean with overall booking cut-off date?

    i recognized, that the event is still shown, even if it ended 20:30 (now it's 20:50). and now, the booking options are disabled.

    maybe a time problem? but i looked up the global blog settings and it seems to be alright.

  12. caimin_nwl
    NetWebLogic Support
    Posted 1 year ago #

    By overall booking cut-off date I meant the option by that name that appears under the individual ticket options on the Add / Edit Event page.

    Do you have a cache plugin running? That could be delaying the refreshing of pages.

  13. freakzone89
    Member
    Posted 1 year ago #

    yes, that's working and no, i do not have a cache plugin running

  14. angelo
    NetWebLogic Support
    Posted 1 year ago #

    thanks for the screenshots and I get now; I've let Marcus know about it.

  15. freakzone89
    Member
    Posted 1 year ago #

    oh cool! glad you got it. hope there will be a solution soon :)

  16. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 1 year ago #

    the screenshots for me are not working

    I can't reproduce this either, will ask Angelo about it

  17. freakzone89
    Member
    Posted 1 year ago #

    yes, the screenshots only were stored one day from uploading. but i can upload them again if you want

  18. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 1 year ago #

    it may be that Angelo can reproduce this (I can't) but screenshots may still help. we'd need it to be there more than one day

  19. freakzone89
    Member
    Posted 1 year ago #

    ok, here are the screenshots

    general event settings:
    http://picpaste.de/screen-tHEvp8nT.jpg

    settings of one single event:
    part 1
    http://picpaste.de/screen1-Ef2FWZBz.jpg
    part 2
    http://picpaste.de/screen2-djc9KUpC.jpg
    part 3
    http://picpaste.de/screen3-6wcMDu1d.jpg
    part 4
    http://picpaste.de/screen4-y7v3KCnv.jpg

    hope you guys have success

  20. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 1 year ago #

    thanks for the shots, the fact that you're using single ticket mode is a clue. I have fixed a related problem with single ticket mode, and I think it will also fix this too, I don't get this problem locally.

    we should have an update out today (5.5.2), if the problem persists please let us know and we can troubleshoot this further.

  21. freakzone89
    Member
    Posted 1 year ago #

    hey guys,

    after updating the plugin it works like it should be ;)

    thanks for the wonderful support!

  22. Marcus
    NetWebLogic Support
    Plugin Author

    Posted 1 year ago #

    thx for confirming!

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