• Resolved adz

    (@ratsbag)


    We’ve got a Booking Form for a children’s event and we need to get the details of a single parent/guardian. We’ve added the extra details to a custom booking form for the event but we need to show those fields in the confirmation email sent to the Event Admin.

    Is there a placeholder code or any way I can put the information from the booking form on the event page into the confirmation email?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter adz

    (@ratsbag)

    We’re using Events Manager Pro 2.6.4.2

    imranpixelite

    (@imranpixelite)

    Hi Adz,

    #_BOOKINGFORMCUSTOM{field_id}

    Only Pro Shows booking from custom fields. The field_id value must match that of your custom booking form field. Using this can send in mail:

    https://wp-events-plugin.com/documentation/placeholders/

    Thread Starter adz

    (@ratsbag)

    Hi,

    Yes we are on pro and we have tried :
    #_BOOKINGFORMCUSTOMFIELDS
    #_BOOKINGFORMCUSTOM{user_phone} (with fields swapped with ours) and
    #_BOOKINGFORMCUSTOMREG{user_phone} (with fields swapped with ours)

    They either come in blank or like this:
    Phone :
    #_BOOKINGFORMCUSTOM{dbem_test_phone}

    … Not sure what to try next.

    Thread Starter adz

    (@ratsbag)

    I think I have found the problem, custom booking forms don’t work at all (they show on the pages and you can fill it out, but the information won’t send across in an email and only appears if you view the bookings on the website).

    The only booking form information that will send is the default booking form which appears on the cart page on checkout (Multiple Bookings Mode – Checkout Page Booking Form). Only this form works and the #_BOOKINGFORMCUSTOM{user_phone} will work with it.

    Maybe it works if you don’t need multiple bookings mode and only have the one event which that particular form fields suit for all events?

    Hopefully in future updates the individual “Booking Form – General Information” sections/content for each event form can send via email too.

    Plugin Support angelo_nwl

    (@angelo_nwl)

    Hi,

    at the moment EM Dev version is 5.9.11.4 with EMpro Dev version 2.6.9.3

    Thread Starter adz

    (@ratsbag)

    Hi,

    Yes. We did take a look at the newest pro version and added the code as suggested, but it doesn’t fix this problem.

    https://wp-events-plugin.com/blog/2021/03/07/events-manager-5-9-11-3-and-pro-2-6-9-2-breaking-changes/

    Plugin Support angelo_nwl

    (@angelo_nwl)

    Hi, if you can re-post this in the EMpro forum we can take a look at your site.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Booking Form Fields in Confirmation Email’ is closed to new replies.