• Resolved kentnerd

    (@kentnerd)


    Hello,

    I’m using Pinpoint Booking System’s free version, version 2.9.2
    My WooCommerce version is 3.6.5
    My wordpress version is 5.2.2

    Currently, the user can select an item from the calendar, and the price total will display correctly. The issue is that the Book Now button is missing completely. It never shows up before or after interacting with the calendar. In other words, the user is not able to checkout and not able to book anything.

    Where did it go?
    I’ve read through the other topics (the latest one was from last year), but the solutions presented there did not help with my issue. Although one of the topics suggested making a change to the hours settings, so I’ve included my settings here in case:

    use hours: disabled
    enabled hours info: enabled
    define hours: 00:00
    use start/finish hours: enabled
    enable am/pm format: enabled
    add last selected hour price to total price: enabled
    enable hours interval: disabled
    enable breaks for hours interval: disabled

    I should note that I’m not sure when exactly the Book Now button disappeared (I’m working on this project with 2 other people). I thought perhaps it was because Pinpoint needed to be updated, so I updated that but the button still did not show up. I then updated wordpress as well, but nothing changed.

    Any thoughts?
    Thank you in advance.

    • This topic was modified 1 month, 1 week ago by  kentnerd.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author DOTonPAPER

    (@dotonpaper)

    Hello,

    I can see that you are using Pinpoint extended with WooCommerce. In this case you will need a regular price for your product (even if the price the customer will pay will be taken from the calendar).

    Also, you won’t have a “Book now” button, instead it will be replaced with a “Add to cart” button (which is properly displayed).

    Thank you!

    Hello Dot,

    Yep! That’s exactly what I did. I looked at the documentation for adding a simple product and followed the steps when I realized that for my already existing product item, the Price value was missing. I re-added the price and that “Add to Cart” button displayed and everything works fine now.

    The weird thing was that this Price value (on the wordpress backend for the Product) was somehow removed automatically on it’s own and I’m not sure why.

    Do you know if there are any actions that could cause the product’s Price value to be removed on its own like that? (I’d try to reproduce the issue on my own, but I’d rather not since I’m doing this for a client at the moment and will be deploying soon)

    Thank you so much!

    Plugin Author DOTonPAPER

    (@dotonpaper)

    Hello,

    Glad that you managed to fix the issue. We cannot say what caused the price value to disappear as this is more WooCommerce related.

    Thank you!

    kentnerd

    (@kentnerd)

    Gotcha. Thank you so much Dot.

    I actually have another problem regarding “instant approval”. The issue is that I have disabled Instant Approval but the reservations are still be instantly approved.

    Should I open up a new ticket for this, or can I just ask for support here?

    kentnerd

    (@kentnerd)

    I opened up another ticket for my “instant approval” issue.
    Thank you, Dot.

    Plugin Author DOTonPAPER

    (@dotonpaper)

    Hello,

    Glad that we could help on the first question. We will reply you on the other topic you opened for the second question.

    Thank you!

    Our Book Now button keeps disappearing. I have to go into the backend & click the “Repair Database & Text”, then once a user registers for a time slot, the form just spins. The next time a user goes to book a time slot, the Book Now button is missing.

    https://rmhctoledo.org/pinpoint-calendar

Viewing 7 replies - 1 through 7 (of 7 total)
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