Bold Builder with Yoast Premium

  • Resolved fuzzymelon2

    (@fuzzymelon2)


    4 years, 4 months ago

    When Yoast Premium 10.0.1 is activated, Bold Builder 2.4.5 does not appear to function properly. I cannot edit an existing page’s text content, as it doesn’t show up in the content editor popup box, nor is the text tab in the popup box accessible. Also, I cannot save any new pages correctly.

    With all other plugins disabled except Yoast and Bold Builder…Turning on and off Yoast Premium affects the Bold Builder functionality from working to not working. Same consistent issue even when any combination of the other plugins are activated, including when all of the BoldThemes and Food Haus plugins are activated (all are updated to latest versions).

    Wordpress version 5.3, thanks in advance for any assistance provided.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author boldthemes

    (@boldthemes)

    4 years, 4 months ago

    Hi @fuzzymelon2,

    Unfortunately, we weren’t able to recreate the issue in our environment with the latest plugins version (both Yoast and Bold Builder). Please write to us at support@bold-themes.com so that we could have a closer look. If it is possible please send us access to your website too. Thanks in advance!

    Plugin Author boldthemes

    (@boldthemes)

    4 years, 4 months ago

    Hi @fuzzymelon2,

    We had some difficulties to answer your email. Please make sure to update theme to the latest versions and Yoast Premium plugin as well. In order to ensure that the issue is not caused by outdated versions of the theme or plugin, we’d like to ask you to update them first.
    Let us know if the updates resolve the issue.

    Thread Starter fuzzymelon2

    (@fuzzymelon2)

    4 years, 4 months ago

    Hello,
    All of the plugins activate were and are updated. Only one deactivated plugin was not updated but to expedite this solution I have deleted it. Please advise on what you are seeing that is not updated and thank you again for your assistance in this matter.

    Thread Starter fuzzymelon2

    (@fuzzymelon2)

    4 years, 4 months ago

    Hello,
    I have resolved the issue with a complete deletion, re-installation and DB restore. The issue is resolved, please close this ticket and thank you for your time.

    • This reply was modified 4 years, 4 months ago by fuzzymelon2.
    Plugin Author boldthemes

    (@boldthemes)

    4 years, 4 months ago

    Hi @fuzzymelon2,

    Thanks for the info. We’re glad that you’ve managed to resolve the issue.

    Kind Regards,
    Bold Themes team

Viewing 5 replies - 1 through 5 (of 5 total)
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