Support » Installing WordPress » Bluehost is RUDE! Please recommend other hosting.

  • I’ve paid for 2 years of hosting with Bluehost but I wasn’t really able to use it for a year…now that I’m ready to fully use it for WordPress, I’ve been reading negative reviews about it.

    What I’ve noticed these past few months was how the live chat support seems to be “impatient” compared to before. They seem to terminate the chats immediately if you don’t reply within 1 minute.

    So today, I logged into my cpanel and wanted to use Simple Scripts but it wouldn’t let me log in so I opened up the live chat to talk to Bluehost’s support.

    As I was doing some cache clearing and copying the url of the site where I’m redirected, the support ended the chat. So I reconnected again and I was surprised I was connected to the same person. So anyway, since it took me a long time to get connected the first time, I thought that it would be the same the 2nd time. After a while of being connected and I didn’t notice it was connected already, the same person terminated the chat again!

    After connecting for the third time, I still kept my cool and asked why he ended our chats, he said that I didn’t respond after one minute so he ended the chat.

    I was beginning to get pissed off but I kept it to myself. I just said that let’s move to the problem.

    Me
    [2:19:32 AM]: anyway, on to the issue
    [2:19:41 AM]: here’s the url where I get redirected
    [2:19:42 AM]: https://www.simplescripts.com/account/login/ret:account–main
    [2:20:00 AM]: when I click simple scripts from cpanel

    Jake [2:20:20 AM]: It’s working fine Here… it MUST be something on your end

    Me [2:21:08 AM]: can you be more helpful?
    [2:21:32 AM]: instead of saying it’s something on my end?

    Jake [2:21:39 AM]: I cannot fix something that is NOT broken,

    Me [2:21:51 AM]: wow, you’re rude
    [2:22:49 AM]: previous support would actually guide me through steps on how to resolve the problem

    Jake [2:23:15 AM]: on my edn, there is no problem I cannot fix something that I cannot see

    Me [2:23:28 AM]: that’s why I gave you the url

    Jake [2:23:29 AM]: You will have to open a ticket,
    Thank you for contacting our Live Chat. If you have additional questions, many answers can be found through our Knowledgebase. If you have other issues arise please let us know. Remember our World Class Support is just a click away!

    Have a nice day!

    He ended the chat right away. Bluehost’s Customer support people before were really patient and would guide you and really try to resolve the issue. But I’ve noticed that when you chat with Bluehost’s support now, they seem to give off the tone that you’re such a nuisance to them.

    Anyway, I found another site experiencing horrible service from Bluehost. http://blenderunderground.com/2008/10/08/bluehost-support-problems/

    So, please help me find another hosting for WordPress and Joomla. I’ll just try to sell my 1 year left of paid bluehost hosting.

    (This rude experience isn’t just an isolated case…)

Viewing 15 replies - 1 through 15 (of 52 total)
  • Wow…after posting this, I can now magically log-in to Simple Scripts…after months of not being able to log in from the cpanel.

    How…convenient…that I have to post something first before some kind of action takes place.

    So, is Godaddy ok for WordPress?

    Wow. That is not at all like the Bluehost support I am accustomed to. I am not sure what the issue was but, it seems to me that, even if he could not help you, there were a lot of better ways he could have gone about saying so nicely. You could try contacting his manager. Someone else’s website suggested using feedback@bluehost.com as an email to send in complaints or suggestions. You could try that, too.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    So, is Godaddy ok for WordPress?

    GoDaddy’s Linux hosting works perfectly fine with WordPress, however their support is non-existent, and their servers tend to be rather overloaded. I would not recommend them. And I say this as somebody who currently uses them myself for many sites. 🙂

    The only reason why I chose Bluehost is to support WordPress. Heck I should have just investigated more. I’ve been reading a LOT of complaints recently from other blogs most especially with downtime.

    Should have just donated directly to WordPress.

    I was very civil and calm and wasn’t even arguing with the support for the first chat but I had to have 3 chats with this person. He just kept on ending the chat like I’m taking up so much of his time.

    Let’s see then if they’re going to take it out on my account. I’ve read a lot of posts wherein they had bad experiences with Bluehost and since they couldn’t seem to get their complaints through even with direct emails to the owner of Bluehost, they get their sites wiped out. Just like that.

    I seriously hope they would start getting professional again.

    and 30 hours of downtime in one WP blog hosted on Bluehost…that’s too much right. Shouldn’t they treat me in a civil manner since I basically paid them for a year without using the hosting. (paid in advance…but it’s ok…as long as they were good to me, they were before but the past months this year…the support is just too impatient…it’s not like they’re spoon-feeding me with tech lingo…and I’ve been talking with them like you would with a buddy. Tsk.)

    I’ll just research on better hosting that could also support WP. Or I’ll just donate directly to WP next time with a good host.

    Thanks Otto42 for the input. Some people just told me about Godaddy. But their domain transfers/acquisition is good service?

    whooami

    (@whooami)

    Member

    you had a bad experience with one guy named Jake, and your topic title, and argument is that Bluehost was rude.

    Bluehost was not rude, Jake was. Jake happens to work for Bluehost.

    Were it me, I wouldn’t castigate the entire company publicly until I had initiated, and followed through on, some sort of complaint with Jake’s supervisor.

    That’s just me though.

    I read somewhere that it’s in Bluehost’s TOS that you can’t cuss.

    What if you’re ranting in your blog? Bluehost would shut down your site if you use profanity? Where’s the freedom of speech?!

    Makes me think if I have to use free blogs if I want to rant about anything just so I could protect my WP blog from getting abolished by my paid Bluehost account.

    whooami, as I’ve said in the first post, this wasn’t an isolated incident.

    To clear things up, I’ve started experiencing bad customer support from Bluehost the past few months. It seems that they are so impatient they would end the chat in a few minutes. Unlike before, they would patiently walk you through the problem and try to troubleshoot the problem. If they really can’t solve it they would pass you to another support person but they would inform you.

    Last week, I had a chat with another Bluehost support but nothing was resolved. I just saw that the chat was ended by them. I didn’t heed those past few months, but as I look back, yeah…the customer support live chat hasn’t been helpful recently.

    I am also worried because I’ve been reading a lot of blogs that have been experiencing a lot of downtimes from Bluehost. I’m also worried about free speech since someone’s account was terminated by Bluehost without warning just because of cussing in posts. I’m worried about a lot of blogs who got terminated by Bluehost without prior notice, especially those who use too much bandwidth even though they haven’t even reached the promised bandwidth allocation of Bluehost.

    You should checkout Joyent.com they have great support and reliable hosting at great prices.

    Good Luck
    R

    I’ve had a Bluehost account for a few years, but I just use it for testing purposes. I’ve never really read the TOS (like most I would imagine), but I was surprised to see that they do, in fact, prohibit profanity in the content of your site. See bullet 4 under Prohibited Uses in the tos at the link below:

    http://www.bluehost.com/cgi/info/terms.html

    whooami

    (@whooami)

    Member

    regarding their TOS — even I have been publicly critical of that. Keep in mind though, that they don’t hide it, and really, it’s up to the customer to read the TOS. Not to them to say, “oh btw …”.

    whooami

    (@whooami)

    Member

    Where’s the freedom of speech?!

    The internet is not a democracy.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    Some people just told me about Godaddy. But their domain transfers/acquisition is good service?

    Oh yes, I use them for all my domains, and their DNS config is quite good and fast. The interface is annoying, but they at least support everything now.

    check out http://www.imwebd.com we are small but willing to work with you

    I’ve had good experiences with HostGator. Prices are very reasonable, comes with cPanel and Fantastico, and unlimited SQL databases.

    I’ve heard that their customer support used to not be very good, but in the 4+ years I’ve been using them, I’ve had very good experience with them — short wait times, people who speak English and don’t just operate from a script, and seem fairly knowledgeable (including admitting when they don’t know something…).

    My two cents. No commercial relationship, just been a satisfied customer.

Viewing 15 replies - 1 through 15 (of 52 total)
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