Over the last 15 years in the IT industry, I have never experienced a hosting service and support worse than Bluehost.com. The fact that their server is always slow and goes down pretty much every weekend has hurt our business significantly. Their cPanel was down just now Sat Feb 2, 2013. Of course, our website has been down for about 1 hour and 35 minutes now (I have proof from an external traffic monitor). Seems like their server is down almost every weekend - which happens to be the busiest time for our business. However today's outage is major! And their toll free support number has a busy signal 888-401-4678 I tried to file a bluehost support ticket and got a Server Error.