Title: Bluehost Down Again Last modified: August 31, 2016 --- # Bluehost Down Again * [tonyaglobaldogtrainingcom](https://wordpress.org/support/users/tonyaglobaldogtrainingcom/) * (@tonyaglobaldogtrainingcom) * [10 years, 1 month ago](https://wordpress.org/support/topic/bluehost-down-again/) * So, I signed up on Sunday with Bluehost and WP. Everyday, my site is down, and I spend hours trying to get things back on track and talking with support. This is the convo now: * > Prakyath > Theis issue will be resolved but VPS servers will not have any issue > and it is a secure server but it will cost you more than the shared servers * What? I need to upgrade to have a site that doesn’t go down every day? * A 3-year locked in contract to even sign up. I’m still under my 30 days…why is this such an issue? Viewing 5 replies - 1 through 5 (of 5 total) * [Mark Ratledge](https://wordpress.org/support/users/songdogtech/) * (@songdogtech) * [10 years, 1 month ago](https://wordpress.org/support/topic/bluehost-down-again/#post-7378438) * This is an issue with Bluehost and not with WordPress. You need to call them. Like any host, they have downtime. [https://twitter.com/bluehostsupport](https://twitter.com/bluehostsupport) * And the support person Prakyath appears to be rather clueless; but all hosts have support employees who make mistakes. You don’t need to upgrade to a VPS. Bluehost’s shared servers are up 99.9% of the time. * [linkomatic](https://wordpress.org/support/users/linkomatic/) * (@linkomatic) * [10 years, 1 month ago](https://wordpress.org/support/topic/bluehost-down-again/#post-7378643) * As noted in other posts on this forum, and as documented on **many** other similar forums, since being absorbed by EIG, Bluehost provides some of the absolute worst customer service in the industry. **Why, oh why** is Bluehost still included in the list of “recommended” hosting companies??? * This is an absolute disservice to the WordPress community, especially to those who are new to WordPress and to website development. These people are likely to be impressed by the huge user base the company has and their cheap-o pricing for small sites. And, since they probably wouldn’t know where to look for honest assessments of their customer service, they are likely to simply “trust” wordpress. org’s recommendations. * But even putting Bluehost aside, why is wordpress.org presenting **any** recommendations for hosting companies??? wordpress.org does not recommend premium themes or plugins, or WordPress consultants. This seems like a significant conflict-of-interest, and makes we wonder: does Bluehost contribute significant $$$ or other resources to the Foundation??? * Anyway, if wordpress.org wants to offer suggestions about finding a hosting company, why not, instead of recommending specific hosts, provide a “how to” guide that outlines a recommended _process_ for picking a good host? It could include links to useful resources that list and review hosts, _without_ recommending any specific ones. * Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/) * (@otto42) * WordPress.org Admin * [10 years, 1 month ago](https://wordpress.org/support/topic/bluehost-down-again/#post-7378645) * Firstly, let’s be perfectly clear about this, nobody pays money to be in any list on WordPress.org. Okay? Okay. * Second, we do have a list of commercial theme providers, right here: [https://wordpress.org/themes/commercial/](https://wordpress.org/themes/commercial/) * There’s fairly strict requirements to be on that list, and we verify those companies individually when they request being added to it, and we go back and verify changes from time to time and remove companies when they no longer fit them. * Thirdly, any list of any kind is going to be opinion based, by its very nature. And people are going to have different opinions. I use DreamHost myself, but it takes little to no effort to find people who say it sucks on forums all over the web. Again, their opinion is as valid as my own, because it’s just an opinion. Any list is naturally subjective in nature, and some will agree with it and some will disagree with it. * However, just because no list will get 100% support from all parties reading it, does that mean we should not have them? New users wanting to use WordPress need hosting. Now, no hosting is ever going to be absolutely perfect for everybody. That much is obvious. But pointing out a few of them that we know are pretty good, which have support personnel that participate in the community in some way, which support WordPress and have extensive knowledge of it, this seems like a good idea. * You think BlueHost’s support sucks. That’s fine. But they do have good people working there, they participate in these forums helping out, they have decent enough pricing, and yeah, everybody’s tech support sucks sometimes. That’s not a valid reason for us to just close up shop and say “welp, you’re on your own with hosting, best of luck to ya!”. * Even a guide on how to choose a host would, by default, need to include a list of hosts. When you’re talking about users coming to WordPress who don’t even know what a “host” actually is, then you kind of have to give them a push in some direction. * Yes, we recommend hosts. We also recommend themes, plugins, places to get support, places to read about specific topics, and all sorts of other things. This is a community of people who often make recommendations. We’re not about to shy away from that and bland down everything into something everybody can agree on. * Some like Coke, some like Pepsi. Disagreement is part of being in a community and a vital part of the process of creating anything, be it software or soft drinks. * And don’t worry. We’ll change the lists as needed, when we think it is necessary to do so. * [linkomatic](https://wordpress.org/support/users/linkomatic/) * (@linkomatic) * [10 years, 1 month ago](https://wordpress.org/support/topic/bluehost-down-again/#post-7378648) * Samuel (Otto), Okay, I’ll take you at your word that Bluehost isn’t contributing to wordpress.org in a way that would land them on the **very short** list. * But there’s the rub: this is, indeed, an extremely short list, given the hundreds of hosting companies out there. On the other hand, the list of theme vendors is quite long — and it appears there is only one important criteria for getting on the list: “…here are a collection of folks who provide GPL themes…What they all have in common is people behind them who support open source, WordPress, and its GPL license.” This says nothing about the _quality_ of the products the vendors provide, and falls far short of offering any recommendation. * While Bluehost may have “good people” working there, they most certainly have** lousy** process. Don’t take my word for it — just run a few searches and you will find ample evidence reported by many other people. Yes, you can find negative feedback about just about any hosting vendor out there. But I would submit that the preponderance of horror stories about Bluehost since their consumption by EIG should give anyone pause to recommend them. (This is totally consistent with many other hosting vendors that have been consumed by EIG. New management comes in, customer service goes down the drain. * If you want to provide a community-driven forum about hosting vendors, or lists of vendors that meet certain, basic, **measureable** criteria for running WordPress sites, that’s fine. But specifically singling out vendors for recommendation — especially the likes of vendors such as Bluehost — is unnecessary, and is doing a disservice to the WordPress community. * Moderator [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/) * (@otto42) * WordPress.org Admin * [10 years, 1 month ago](https://wordpress.org/support/topic/bluehost-down-again/#post-7378649) * > But there’s the rub: this is, indeed, an extremely short list, given the hundreds > of hosting companies out there * I agree, it should have a few more. And it probably will, eventually. For now, this is what we got. * You’re criticizing a list for being too short when the list is literally less than a week old. We don’t wait until things are perfect before starting to make them. * > and it appears there is only one important criteria for getting on the list * There are actually quite a number of criteria for getting on that commercial themes list. The GPL line is really there to prevent every single theme company out there from asking us to put them on that list. Some of those criteria are having a professional looking website, having visible support information, having a free theme in our directory that is less than a year old, giving us a decent haiku… Basically, it’s a manually curated and vetted list. Being 100% GPL is our big and important one, which weeds out the chaff. * > they most certainly have lousy process. Don’t take my word for it * That was sort of my point. We don’t have to take *anybody’s* word for it. Everybody has their opinions. Every host has people who say they suck. That’s part of being a webhost. * I get that you feel strongly about this. That’s fine. Feel free to criticize the choices all you like. I’m just telling you why it’s there, what I think, and that I personally disagree with you about this. I like the list. I want more hosts on it. I want hosts to aspire to be on it. I want them to run newer versions of PHP by default. I want their hosting services to be good, fast, affordable, and widely available. You can disagree with those particular four choices all you like, but the purpose of having the list is a good one, regardless of who is currently on it after over a year of it being basically missing. * Everything starts somewhere. Might as well be here, now. * Edit: Also, I just noticed this is somebody else’s support post in the how-to forum, that we’ve now hijacked. For that reason alone, I’m closing this post. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Bluehost Down Again’ is closed to new replies. ## Tags * [site down](https://wordpress.org/support/topic-tag/site-down/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 5 replies * 4 participants * Last reply from: [Samuel Wood (Otto)](https://wordpress.org/support/users/otto42/) * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/bluehost-down-again/#post-7378649) * Status: not a support question ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics