Title: blue screen loading error
Last modified: December 18, 2024

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# blue screen loading error

 *  [lucas992](https://wordpress.org/support/users/lucas992/)
 * (@lucas992)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/blue-screen-loading-error/)
 * My website was working perfectly until one day it crashed and I didn’t know what
   to do. I contacted the host, they told me that they found an error in the wordfence
   plugin, pointing out an error line 153. As a result, they deactivated the plugin
   and then it gave an error in the load.php file line 651. I’m not finding a solution,
   the website hasn’t changed for this to happen.
 * I’ve already uninstalled the plugin, updated WordPress, downgraded it, made backups
   from other years and nothing makes it work. It always stays on this blue screen.

Viewing 1 replies (of 1 total)

 *  Plugin Support [brianvu-tp](https://wordpress.org/support/users/briantp/)
 * (@briantp)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/blue-screen-loading-error/#post-18207622)
 * **Hi lucas992,**
 * Thank you for sharing the details of the issue you’re experiencing.
 * From your description, it seems the error might not be directly related to the
   LearnPress plugin but rather to the Wordfence plugin or another underlying issue
   with your WordPress installation. However, if you are using LearnPress and suspect
   that it might be contributing to the problem, we recommend taking the following
   steps:
    1. **Create a Free Support Ticket:**
    2.  - [Visit](https://wordpress.org/plugins/learnpress/) our official LearnPress
          forum.
        - Click on the “[Support](https://imgbb.com/FbC0zxS)” section to create a free
          support ticket with the subject **“lucas992 – blue screen loading error”**.
        - Include the subject and details of your issue to help our development team
          understand the situation better.
    3. **Provide Detailed Information in the Ticket:**
    4.  - Describe the problem, including any error messages or logs.
 * Our team will review your ticket and investigate the issue to provide the best
   possible solution.
 * We appreciate your patience and understanding!
 * Best regards,
   Brianvu-tp

Viewing 1 replies (of 1 total)

The topic ‘blue screen loading error’ is closed to new replies.

 * ![](https://ps.w.org/learnpress/assets/icon-256x256.gif?rev=3254420)
 * [LearnPress - WordPress LMS Plugin for Create and Sell Online Courses](https://wordpress.org/plugins/learnpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/learnpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/learnpress/)
 * [Active Topics](https://wordpress.org/support/plugin/learnpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/learnpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/learnpress/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [brianvu-tp](https://wordpress.org/support/users/briantp/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/blue-screen-loading-error/#post-18207622)
 * Status: not resolved