Support » Plugin: WP and Divi Icons » bloquea el editor divi

  • Resolved antarubira

    (@antarubira)


    Since last upgrade I can not use it because the divi builder (in elegant theme) isn’t able to manage it

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello Antarubira, I wasn’t able to replicate the issue you are encountering.

    Please follow these instructions:
    In your WordPress Dashboard, navigate to Tools >> Site Health.
    Click on the “Info” tab.
    Then click on the “Copy site info to clipboard” button
    Paste the copied information on your response message.
    See this demo: https://www.loom.com/share/4f6556809658494a9cdd764542fa2644
    Thanks!

    Thread Starter antarubira

    (@antarubira)

    
    ### wp-core ###
    
    version: 5.6.1
    site_language: es_ES
    user_language: es_ES
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 4
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos
    wordpress_size: 85,28 MB (89417892 bytes)
    uploads_path: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos/wp-content/uploads
    uploads_size: 1,80 GB (1929953142 bytes)
    themes_path: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos/wp-content/themes
    themes_size: 42,24 MB (44297028 bytes)
    plugins_path: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos/wp-content/plugins
    plugins_size: 100,30 MB (105171790 bytes)
    database_size: 46,34 MB (48594944 bytes)
    total_size: 2,07 GB (2217434796 bytes)
    
    ### wp-active-theme ###
    
    name: Extra Child (Extra-child)
    version: 4.5.0.1594582319
    author: Elegant Themes
    author_website: http://www.elegantthemes.com
    parent_theme: Extra (Extra)
    theme_features: core-block-patterns, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, et-post-formats, et_widget_areas, html5, lifterlms-sidebars, widgets, editor-style
    theme_path: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos/wp-content/themes/Extra-child
    
    ### wp-parent-theme ###
    
    name: Extra (Extra)
    version: 4.9.0
    author: Elegant Themes
    author_website: http://www.elegantthemes.com
    theme_path: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos/wp-content/themes/Extra
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty-One: version: 1.1, author: el equipo WordPress
    
    ### wp-mu-plugins (2) ###
    
    1&1 Product Subdomain: version: 1.1.0, author: 1&1
    Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2
    
    ### wp-plugins-active (29) ###
    
    Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic
    Akismet Anti-Spam: version: 4.1.8, author: Automattic
    Broken Link Checker: version: 1.11.15, author: WPMU DEV
    Contact Form 7: version: 5.3.2, author: Takayuki Miyoshi
    Contact Form 7 Conditional Fields: version: 1.9.14, author: Jules Colle
    Divi-Modules – Simple Heading: version: 2.1.0, author: Divi-Modules
    Divi-Modules – Table Maker: version: 2.0.1, author: Divi-Modules
    Divi Blog Extras: version: 2.5.5, author: Elicus
    DIVI Enhancer: version: 5.0.5, author: Miguras
    DIVI Enhancer Pro: version: 4.2, author: Miguras
    DIVI Section Enhancer PRO: version: 2.7.5, author: Miguras
    Flip Cards Module For Divi: version: 0.9.3, author: learnhowwp.com
    Health Check & Troubleshooting: version: 1.4.5, author: The WordPress.org community
    Jetpack by WordPress.com: version: 9.4, author: Automattic
    Jquery Validation For Contact Form 7 Pro: version: 5.2, author: Dnesscarkey
    One Click Accessibility: version: 2.0.3, author: One Click Accessibility
    Page scroll to id: version: 1.7.2, author: malihu
    Post Views Counter: version: 1.3.3, author: Digital Factory
    Protección de datos - RGPD: version: 0.57, author: ABCdatos
    Quiz Maker: version: 5.8.3, author: Quiz Maker team
    Shortcodes Ultimate: version: 5.9.7, author: Vladimir Anokhin
    Simple Download Monitor: version: 3.8.9, author: Tips and Tricks HQ, Ruhul Amin, Josh Lobe
    Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: version: 2.3.6, author: Supreme Modules
    Use Any Font: version: 6.0.4, author: Dnesscarkey
    Wicked Folders: version: 2.17.7, author: Wicked Plugins
    Widget Options: version: 3.7.6, author: Widget Options Team
    Wordfence Security: version: 7.4.14, author: Wordfence
    WP and Divi Icons: version: 1.0.1, author: Aspen Grove Studios (latest version: 1.2.0)
    WP Theme Test: version: 1.1.3, author: Nakashima Masahiro
    
    ### wp-plugins-inactive (16) ###
    
    Advanced Database Cleaner: version: 3.0.3, author: Younes JFR.
    Autoptimize: version: 2.8.1, author: Frank Goossens (futtta)
    Better Search Replace: version: 1.3.4, author: Delicious Brains
    Child Theme Configurator: version: 2.5.8, author: Lilaea Media
    Classic Editor: version: 1.6, author: WordPress Contributors
    Duplicator: version: 1.3.40.1, author: Snap Creek
    Enable Media Replace: version: 3.5.0, author: ShortPixel
    Loco Translate: version: 2.5.0, author: Tim Whitlock
    Media Cleaner: version: 6.1.5, author: Jordy Meow
    Members: version: 3.1.3, author: MemberPress
    PayPal Donations: version: 1.9.6, author: Tips and Tricks HQ, Johan Steen
    Popups for Divi: version: 2.3.5, author: divimode.com
    Pre* Party Resource Hints: version: 1.7.4.3, author: Sam Perrow
    Regenerate Thumbnails: version: 3.1.4, author: Alex Mills (Viper007Bond)
    WordPress Importer: version: 0.7, author: wordpressdotorg
    WP-Optimize - Clean, Compress, Cache: version: 3.1.7, author: David Anderson, Ruhani Rabin, Team Updraft
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: No disponible
    imagemagick_version: No disponible
    gd_version: 2.2.5
    ghostscript_version: 9.27
    
    ### wp-server ###
    
    server_architecture: Linux 4.4.246-icpu-061 x86_64
    httpd_software: Apache
    php_version: 7.4.15 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 5000
    time_limit: 50000
    memory_limit: -1
    max_input_time: -1
    upload_max_size: 64M
    php_post_max_size: 64M
    curl_version: 7.64.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: false
    server-headers: 
    	content-type: text/html; charset=UTF-8
    	date: Thu, 18 Feb 2021 13:05:50 GMT
    	server: Apache
    	x-powered-by: PHP/7.4.15
    	expires: Wed, 11 Jan 1984 05:00:00 GMT
    	cache-control: no-cache, must-revalidate, max-age=0
    	link: <https://apascide.online/wp-json/>; rel="https://api.w.org/"
    	content-encoding: gzip
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.30-log
    client_version: mysqlnd 7.4.15
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos/wp-content
    WP_PLUGIN_DIR: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: -1
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    ### jetpack ###
    
    site_id: 179416606
    ssl_cert: No
    time_diff: undefined
    version_option: 9.4:1612288811
    old_version: 9.3.1:1610647398
    public: Public
    master_user: #1 endesarrollo
    current_user: #1 endesarrollo
    tokens_set: Blog User
    blog_token: aFbKoby6JKMYdSmcvQi%sggleymC9RZv
    user_token: 9&qrioVYY3pEbl&807U%R%WShNeyQX)2
    version: 9.4
    jp_plugin_dir: /homepages/14/d833320777/htdocs/clickandbuilds/Contusmanos/wp-content/plugins/jetpack/
    plan: free
    protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
    full_sync: {"started":"Wed, 09 Sep 2020 17:57:02 +0000","finished":"Wed, 09 Sep 2020 17:57:11 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"1"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[1],"network_options":true}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {"home":"https:\/\/apascide.online","siteurl":"https:\/\/apascide.online","WP_HOME":"","WP_SITEURL":""}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.
    
    

    Hello, thank you for the site info.

    I can see that you’re using the Extra Theme and you have plugins made for Divi activated. Please try deactivating all the Divi related plugins, and leave WP And Divi Icons Pro activated to see if it works then.
    If it doesn’t, please also switch the theme to the default parent Extra Theme to see what happens.

    Please let us know about the results.
    Best regards,

    Thread Starter antarubira

    (@antarubira)

    Hello, again.
    I’ve just done it:
    * deactivated plugins (all the plugins): it doesn’t work
    * extra parent: no works
    * divi: neither

    It worked until yesterday

    Hello,

    thank you, are you able to recall if you installed some plugin/changed anything on the site yesterday that caused the issue?

    Hello,

    Please write us an email at support@divi.space
    We would appreciate if you could provide credentials to the site (login, password, URL) so that we can investigate the issue.

    Thank you.

    Hello,

    Please write us an email at support@divi.space with the description of the issue and a notice that you created a topic on WordPress forums.

    Thank you.

    Thread Starter antarubira

    (@antarubira)

    Done

    Thanks a lot

    My best regards

    Hello ieio, I’m writing to inform you that we have recently released an updated version of the plugin, it fixes all the issues. Please check if it solves the problems for you and if anything unexpected happens, please let us know. Regards.

    Thread Starter antarubira

    (@antarubira)

    Thanks a lot, a great job.
    However, the plugin does not work with right-aligned text or center, except in the accordion module

    Hello, thank you for the info, I have confirmed with our developer that this will be fixed in the upcoming update. Thank you for patience and please wait for the update.

    Plugin Author Aspen Grove Studios

    (@aspengrovestudios)

    Thank you for your help, issue has been resolved in recent update, so I am marking thread as resolved. Please feel free to contact us again if you need further help.

Viewing 12 replies - 1 through 12 (of 12 total)
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