Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Blog stats and top posts and pages widgets not working

  • Resolved Setzfehler

    (@setzfehler)


    Hi everyone!

    Since about a week or a little more the widget showing the blog statistics, and the top posts and pages widget are not working anymore. Blog stats widget (in German: Statistik) still shows 28,446 visitors, and top posts and pages (in German: Meistbesucht) still shows the same articles even they are changing from day to day.

    Any help appreciated.

    Ronald

    The page I need help with: [log in to see the link]

Viewing 2 replies - 16 through 17 (of 17 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    Excellent, we’ll continue with you via email. 🙂

    After many emails to and fro Jetpack, it seems that the issue is solved. To share the information with other users who are having the same problem, here is what helped.

    • First, we found out that the cache has something to do with it. So I was suggested to install Transients Manager.
    • Second step: starting Transients Manager by searching for jetpack_restapi_stats_cache_ entries.
    • Manually deleting all entries with this code.

    After doing that, Blog Stats, and Top Posts and Pages widgets immediately updated counts and posts showed in the widgets.

    Thanks to all at Jetpack who have been involved in finding the solution!

Viewing 2 replies - 16 through 17 (of 17 total)
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