Support » Plugin: UpdraftPlus WordPress Backup Plugin » Blog site suddenly unavailable – is this an Updraft issue?

  • Resolved Jeff Cable

    (@jayemcee)


    I had opened a similar question in the general support area yesterday. It was suggested that I should have posted this here. My blog at http://www.jna.org.uk/wp suddenly became unavailable to me. The error messages are reproduced below. I am saving my backups to a dropbox configured correctly. the backups have been working well since I initiated the plugin.

    The support forum suggested that I disable my plugging and re-enable them one at a time. All of the other plugins work as expected since deactivating them via my CPanel and file manager… I renamed the folder which contained the plugins. The only plugin which does not reawaken is Updraft. It repeats printing the messages on screen, which can be seen below.

    Any suggestions would be much appreciated. I am a newbie to managing a blog and I may not have sufficient skill to follow a complex series of instructions.

    Kind regards,
    Jeff

    Warning: require_once() [function.require-once]: Unable to access /home/jnaorguk/public_html/wp/wp-content/plugins/updraftplus/class-updraftplus.php in /home/jnaorguk/public_html/wp/wp-content/plugins/updraftplus/updraftplus.php on line 95

    Warning: require_once(/home/jnaorguk/public_html/wp/wp-content/plugins/updraftplus/class-updraftplus.php) [function.require-once]: failed to open stream: No such file or directory in /home/jnaorguk/public_html/wp/wp-content/plugins/updraftplus/updraftplus.php on line 95

    Fatal error: require_once() [function.require]: Failed opening required ‘/home/jnaorguk/public_html/wp/wp-content/plugins/updraftplus/class-updraftplus.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php:/home/jnaorguk/php’) in /home/jnaorguk/public_html/wp/wp-content/plugins/updraftplus/updraftplus.php on line 95

    https://wordpress.org/plugins/updraftplus/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi Jeff,

    From those messages one thing that stands out to me is that you’ve installed the development version of UpdraftPlus – i.e. not the current version that you can download from https://wordpress.org/plugins/updraftplus/, but the development version from http://wordpress.org/plugins/updraftplus/developers/. I’d suggest removing it, and replacing it with the current version.

    Best wishes,
    David

    Thank you David.
    I followed your suggestion and all is now working as before. I had not realised that the version I was using was the developers version. I must try and pay more attention in future. 😉

    Kind regards,
    Jeff

    I’ve had the same issue just pop up. I got a warning from Wordfence that the files had been modified for Wordfence by a hacker and I chose “restore the original file.” When I did, I got this cryptic message and could not log in anymore:

    Warning: require_once(/misc/16/262/059/685/user/web/luxurylatinamerica.com/blog/wp-content/plugins/updraftplus/class-updraftplus.php): failed to open stream: No such file or directory in /misc/16/262/059/685/user/web/luxurylatinamerica.com/blog/wp-content/plugins/updraftplus/updraftplus.php on line 95

    Fatal error: require_once(): Failed opening required ‘/misc/16/262/059/685/user/web/luxurylatinamerica.com/blog/wp-content/plugins/updraftplus/class-updraftplus.php’ (include_path=’.:/usr/share/pear’) in /misc/16/262/059/685/user/web/luxurylatinamerica.com/blog/wp-content/plugins/updraftplus/updraftplus.php on line 95

    Plugin Author David Anderson

    (@davidanderson)

    globetrots: WordFence’s “restore original file” function has done something wrong. The error message indicates that it’s “restored” from a pre-release version, instead of the current version. Best to ask in the WordFence support forum about that.

    Also, please check out: http://codex.wordpress.org/Forum_Welcome#Where_To_Post

    Best wishes,
    David

    Hello, globetrots, can you tell me what you did to restore your site? I just installed the free backdraft plug-in and immediately received a similar message and cannot log in:

    “Warning: require_once(/home/eileengano/public_html/wp-content/plugins/updraftplus/admin.php): failed to open stream: No such file or directory in /home/eileengano/public_html/wp-content/plugins/updraftplus/class-updraftplus.php on line 165

    Fatal error: require_once(): Failed opening required ‘/home/eileengano/public_html/wp-content/plugins/updraftplus/admin.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/eileengano/public_html/wp-content/plugins/updraftplus/class-updraftplus.php on line 165″

    I looked on the backdraft site but it appears the only help available is a paid service. :

    Thanks!

    I had to restore the site from a back-up in the hosting panel, which was a total pain in the ass as you can imagine. I’ve learned my lesson and now ignore any messages (which are frequent) about Updraft Plus coding errors as it appears to be a buggy plug-in in this respect. Wordfence flags this frequently with what I assume are false alarms. More than all the others added together most months.

    Ugh, thanks for your quick response!

    Plugin Author David Anderson

    (@davidanderson)

    eileengano: The message you have indicates that WordPress had a malfunction when installing UpdraftPlus. One of its files is missing. You should remove it, and install it again.

    globetrots: WordFence does not have a facility for reporting coding errors; it reports plugin changes. There’s more information on that here: http://updraftplus.com/faqs/wordfence-warning-files-inside-updraftplus-changed/

    I went in through cpanel and deleted the backdraft plug-in entirely. Not too painful, seemed to have done the trick. What junk. Thanks again for your help!

    Plugin Author David Anderson

    (@davidanderson)

    eileengano: The error message you had indicates that WordPress failed to unzip the zip file correctly. i.e. UpdraftPlus was never actually properly installed on your site.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Blog site suddenly unavailable – is this an Updraft issue?’ is closed to new replies.