Support » Fixing WordPress » Blog Down, Homepage blank–no error message

  • Resolved Rollercoasterider

    (@rollercoasterider)



    My blog is down and I cannot access my dashboard either, so my version might be 4.5.3, but it might be 4.5.2. I tried to check by going to my thread history here to see what I put last time and every thread I tried to view said page not found…so is something going on that is bigger than just my site, or more likely this is a coincidence?

    I know I can access through cpanel, but I’ve done that so much when it’s been down and now Ii am concerned that with my more recent issues I may have messed things up tinkering around in there.

    The homepage is a blank screen–no error message, no spinning refresh circle. I have an archive page at my blog and that gave a brief error message in small or normal sized font: [an error occurred while processing this directive]
    But the internal post pages show an HTTP 404 error, well the one I looked at.

    My previous problems were never resolved, so maybe something is compounding? I’d describe them, but since I can’t access those threads I can’t do that either. The basic problem was that I have been unable to upgrade plugins or WP versions for months. This seemed to be fixed at one point, but then started up again. WP-config.php may be messed up. I was tinkering with it–I kept multiple versions as I made changes.
    Maybe it’s time I get professional help?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Volunteer

    Please provide a link to your site! Thanks.

    Meantime, enable WP_DEBUG and WP_DEBUG_LOG and see what shows up in wp-content/debug.log:

    https://codex.wordpress.org/WP_DEBUG

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Volunteer

    The “error processing this directive” show “shtml wrapper” in the source. I think your installation is messed up at a level above WordPress.

    Please paste your .htaccess file; maybe there’s something there.

    Did you enable wp_debug?

    I’m having a problem with my host right now. It makes sense that the issue could be above WP. It says I am above my quota and so I cannot save changes when I edit wp-config. I’ve contacted the host; I’ve had free hosting for a few years because one of my forum members set it up for me, and he has told me who to contact, so it has not been one step. So I have not been able to enable wp_debug or wp_debug_log yet.

    Earlier today a few of my internal pages were working and I could access the dashboard–the I was pulled away as soon as it loaded. But even then the front page was still not working. Now I can’t access the dashboard again and the internal pages are not working again.

    Here is the .htaccess from my blog folder. Is this the one, or do you need the one that is up one level in the public_html folder if the issue is a level above wordpress?

    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    
    <Files xmlrpc.php>
    order deny,allow
    deny from all
    </Files>
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Volunteer

    If it’s coming and going and you’re on free hosting, then I concur that it’s a hosting problem. Free hosting is not worth what you pay for it.

    It’s not really free hosting. I am getting it for free because one of my forum members was helping me out and set me up with either his own company or the company where he works. I think he was paying ot forward in helping me because I run a support group.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Support Volunteer

    Earlier today a few of my internal pages were working and I could access the dashboard–the I was pulled away as soon as it loaded. But even then the front page was still not working. Now I can’t access the dashboard again and the internal pages are not working again.

    I think you need to contact the host and ask them to look at their logs.

    I already have a support ticket; I’m just waiting for their response and with the holiday weekend things could be slower than normal.

Viewing 8 replies - 1 through 8 (of 8 total)
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