Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Blocks real customers

Blocks real customers

  • Resolved vadimpetrenko

    (@vadimpetrenko)


    1 year, 8 months ago

    Now quite a lot of users go to VPN due to working from home. When my customer complained, I found at least 4 real users blocked in 1 day. Please help to deal with it. Now, the plugin just reduces the number of sales…

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    1 year, 8 months ago

    Hello, @vadimpetrenko

    IP addresses of VPN services are often used by spammers. So a single IP address can be used by both real users and spammers.

    We’ll anaylyze your requests and contact you on results within 1-2 days.

    Also, please, enable the option “WooCommerce checkout form” in plugin settings.

    You can find Anti-Spam plugin settings here:
    WordPress Admin Page —> Settings —> Antispam by CleanTalk —> Advanced settings

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    1 year, 8 months ago

    Hello, @vadimpetrenko

    We’ve analyzed your feedback. As I said in my previous reply, there is no way to find a difference between visitors when they use VPN.

    Requests from your feedback were blocked due to the high spam-activity of the IP addresses.

    Please, read this manual about blocking of visitors when they use VPN services:
    https://cleantalk.org/help/vpn-ip-blocking

    Thank you.

    Plugin Support amagsumov

    (@amagsumov)

    1 year, 8 months ago

    Also, please make sure that you enable the option “WooCommerce checkout form” in plugin settings.

    It should solve the issue of blocking of the payments.

    Did it help?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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