Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Blocks both spam & legit users, no useful errors

  • At first this seemed great, because it does block spam. Unfortunately, users began complaining of seemingly random error messages when trying to register accounts and place new orders.

    I tracked the problem down to this plugin, which was rejecting their legit requests as spam, and not providing them (or me) a useful error message. These false positives definitely lost me a few customers.

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  • Hello!
    Sorry for your bad experience!
    Some themes or plugins uses non-standart mechanisms of commenting or registering, so CleanTalk can conflict with them. You can resolve this issue by placing your question here, on our forum, our ticket system in CleanTalk control panel or email welcome at cleantalk dot org.
    Also, in your CleanTalk control panel you can see all blocked and allowed requests with our server’s comments. You can use request_id’s of blocked messages when chatting with our support, so we can resolve your troubles more faster.

Viewing 1 replies (of 1 total)
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