Support » Plugin: WooCommerce Blocks » Blocks 6.1.0 and 6.2.0 take down my cart and checkout page

  • stellathirteen

    (@stellathirteen)


    Was asked to create a new topic – original issue was posted in this thread:

    https://wordpress.org/support/topic/6-0-2-killing-my-checkout-page/

    Having the same problem on 2 different sites as I mentioned. Below is my status report.

    ### WordPress Environment ###

    WordPress address (URL): https://cumbersome-mark.flywheelsites.com
    Site address (URL): https://cumbersome-mark.flywheelsites.com
    WC Version: 5.8.0
    REST API Version: ✔ 5.8.0
    WC Blocks Version: ✔ 6.1.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.7.2
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Flywheel/5.1.0
    PHP Version: 7.3.31-1+ubuntu20.04.1+deb.sury.org+1
    PHP Post Max Size: 300 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 8000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f

    SUHOSIN Installed: –
    MySQL Version: 5.7.34-google
    Max Upload Size: 300 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.6.5
    WC Database Prefix: wp_
    Total Database Size: 39.97MB
    Database Data Size: 36.57MB
    Database Index Size: 3.40MB
    wp_woocommerce_sessions: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_itsec_logs: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 6.03MB + Index: 0.17MB + Engine InnoDB
    wp_pantheon_sessions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_postmeta: Data: 11.41MB + Index: 0.55MB + Engine InnoDB
    wp_posts: Data: 17.02MB + Index: 0.13MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike_activities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike_comments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike_forums: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ulike_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    _pantheon_heartbeat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 119
    cartflows_flow: 1
    cartflows_step: 3
    courses: 1
    custom_css: 1
    customize_changeset: 37
    design-new-daily: 1
    elementor_library: 10
    itsec-dash-card: 6
    itsec-dashboard: 1
    mc4wp-form: 1
    nav_menu_item: 31
    oceanwp_library: 1
    page: 14
    popup_theme: 6
    post: 6
    product: 8
    recurring-renders: 1
    revision: 252
    scheduled-action: 14
    shop_order: 57
    tutorials: 4
    ultp_templates: 2
    work: 1

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (23) ###

    Ads.txt Manager: by 10up – 1.3.0
    Advanced Custom Fields: by Delicious Brains – 5.10.2
    Advanced noCaptcha & invisible Captcha: by WP White Security – 6.1.7
    Child Theme Configurator: by Lilaea Media – 2.5.8
    Custom Post Type UI: by WebDevStudios – 1.10.0
    Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
    Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
    Elementor Pro: by Elementor.com – 3.4.2
    Elementor: by Elementor.com – 3.4.5
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.1.0
    Jetpack: by Automattic – 10.2
    Ocean Extra: by OceanWP – 1.8.2
    TI WooCommerce Wishlist: by TemplateInvaders – 1.28.4
    WP Twitter Auto Publish: by xyzscripts.com – 1.4.2
    Ultimate Addons for Gutenberg: by Brainstorm Force – 1.25.0
    PostX – Gutenberg Post Grid Blocks: by wpxpo – 2.4.13
    WooCommerce Blocks: by Automattic – 6.1.0
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.3.11

    WooCommerce Admin: by WooCommerce – 2.7.2
    WooCommerce Shipping & Tax: by WooCommerce – 1.25.19
    WooCommerce: by Automattic – 5.8.0
    Yoast SEO: by Team Yoast – 17.3
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.1.12

    ### Inactive Plugins (2) ###

    AdSense Integration WP QUADS: by WP Quads – 2.0.31
    iThemes Security: by iThemes – 8.0.2

    ### Dropin Plugins (1) ###

    db-error.php: db-error.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #319 – /shop/
    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #322 – /my-account/
    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: OceanWP Child
    Version: 1.7.3.1582038009
    Author URL: https://oceanwp.org/about-me/
    Child Theme: ✔
    Parent Theme Name: OceanWP
    Parent Theme Version: 3.0.7
    Parent Theme Author URL: https://oceanwp.org/about-me/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: oceanwp/woocommerce/cart/mini-cart.php
    oceanwp/woocommerce/content-single-product.php
    oceanwp/woocommerce/loop/loop-start.php
    oceanwp/woocommerce/single-product/title.php

    ### TI WooCommerce Wishlist Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 14
    Oldest: 2019-11-17 18:43:23 +0000
    Newest: 2019-12-11 22:46:05 +0000

    Pending: 128
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-10-13 14:27:10 +0000

    Canceled: 3
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000

    ### Status report information ###

    Generated at: 2021-10-15 21:56:33 +00:00

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Thread Starter stellathirteen

    (@stellathirteen)

    Currently rolled back to 6.0.1 and that works.

    Plugin Support Phillip C. a11n

    (@phillipwoo)

    Hi!

    Thanks for reaching out to let us know about the issues seen with this extension. Since you can roll this back to correct the issue, I recommend performing a conflict test with the latest version. This will show if the issue is being caused by interference with the site’s theme or one of the active plugins.

    https://woocommerce.com/document/how-to-test-for-conflicts/

    Please let us know the results of this testing so we can continue to assist.

    Thanks 🙂

    Thread Starter stellathirteen

    (@stellathirteen)

    I had tried that with both sites a few times on live and staging sites and it did not help.

    However… WooCommerce 5.9.0 was just released and, when I updated that from 5.8.0, the cart screen is now fine but the checkout screen is blank (it attempts to load the blocks and just hangs).

    Exact same behavior on both sites live & staging with default themes and minimal plugins.

    At that point, I tried updating Blocks to 6.2.0 again while WooCoomerce was at 5.9.0 and everything worked.

    Thread Starter stellathirteen

    (@stellathirteen)

    Well, that didn’t last long.

    First time someone tried to check out, got an error with “Something went wrong. Please contact us for assistance.”

    Got a failed order email but Stripe shows no record at all of the attempts that were made to process.

    Had to roll it all back.

    Thread Starter stellathirteen

    (@stellathirteen)

    The issue is that with 6.2.0 Blocks and 5.9.0 WooComm, saved credit cards give an error.

    Test cards and entering a new card from the payment screen work fine but saved cards do not.

    Tried it with 3 users (logged in with their accounts) and had them try on their end. All the same issue. Stripe isn’t even getting the request for approval.

    Plugin Support tijosh a11n

    (@tijosh)

    Hey there @stellathirteen,

    The issue is that with 6.2.0 Blocks and 5.9.0 WooComm, saved credit cards give an error. Test cards and entering a new card from the payment screen work fine but saved cards do not. Tried it with 3 users (logged in with their accounts) and had them try on their end. All the same issue. Stripe isn’t even getting the request for approval.

    Thanks for those details! I noticed the plugin Payment Plugins for Stripe WooCommerce: by Payment Plugins is in use on the site. Currently, the Checkout block has limited payment gateway compatibility and is only explicitly compatible with our official Stripe extension.

    With that in mind, I’d recommend the following:

    1. Test checking out with a saved card while using the default WooCommerce-generated checkout page (not the Checkout block). This may be the only workable solution while using Payment Plugins for Stripe WooCommerce: by Payment Plugins.
    2. Test the checkout page using our official Stripe extension. I tested this same flow on my own site with the current versions of the WooCommerce Blocks and Stripe extensions, and the saved card worked well on my end.

    I hope this helps point you in the right direction on it!

    Thread Starter stellathirteen

    (@stellathirteen)

    Unfortunately, that definitely isn’t it.

    I was running WooCommerce Stripe Gateway 5.7.0 and only switched to the other plugin a couple days ago well after I had the other problems with Blocks & WooComm because I needed to run someone’s saved card for an order. Their plugin allows that from the order page while yours does not.

    Also, that is only one of my sites that even has that plugin installed. The other is using the official plugin exclusively and is experiencing the same issues.

    Plugin Support Joey – a11n

    (@jricketts4)

    Hi @stellathirteen – in that case, can you please send us a system status report for the one using the official Stripe plugin and include a link to where we can see the issue on those sites? We won’t be able to debug the issue on a site where it’s not currently installed. I’d also suggest trying the steps included above on a site using the most recent version of Blocks and the official Stripe plugin to narrow down any issues between those two only.

    Thread Starter stellathirteen

    (@stellathirteen)

    I could but the problem is that it is not working for previous buyers with saved credit cards. I’m not exactly sure how to go about setting that up so you can reproduce it unless you are able to create an account, buy something, save the credit card, and then make a second transaction.

    I can do it with a staging site on an existing account/saved card if you would be able to do that?

    Plugin Support Adam a11n

    (@adamkheckler)

    @stellathirteen Sorry to make you go back and rehash things, but it’s a bit unclear to me what the exact issue is here. 🙁

    I have a test site with WooCommerce Blocks and our Stripe plugin both installed, and both on the latest versions. I also already have a saved card in my account there. When I go through the checkout process using the Cart and Checkout blocks, and selecting my saved card to pay with, everything works normally.

    If the result is different on your sites, can you please explain, in as much detail as possible, what the steps are to reproduce and what versions of everything you have installed? (Latest would be best.)

    Hopefully that will allow us to either suggest a fix, or test this on our end more accurately and reproduce the problem.

    Thanks! 🙂

    Thread Starter stellathirteen

    (@stellathirteen)

    I have a test site set up with Twenty Twenty-One theme and only 3 plugins and I can reproduce the error every time.

    The installed plugins are:
    WooCommerce
    WooCommerce Blocks
    WooCommerce Stripe Gateway

    I have a user with a saved credit card. That card works when you manually enter it at checkout.

    If you select the option to use the saved card (same card) it will not work. On my live site, I get the error “handleCardAction: The PaymentIntent supplied is not in the requires_action state.” when someone tries to use a saved card.

    On my test site, I get a more generic error “Something went wrong, please contact us” when I try to use a saved card.

    If I deactivate Blocks and go to the old checkout page, it works. If I reactivate Blocks and it will not allow anyone (multiple users have all said the same thing to me) to check out with a saved card.

    The above testing was done in Live mode with Stripe.

    If I run Test mode with them, I get the exact same behavior. It allows checkout with 4242424242424242 when manually entered but it throws an error when that same test card is run as a saved card.

    I’ve flushed and cleaned everything I can. Cleared transients, cache, regenerated everything, updated the database, etc. etc.

    The problem seems to be in the Blocks plugin and I love the look of the cart/checkout pages but it’s killing my site.

    Here’s the status report.

    This is a staging site and I am happy to give login credentials for you to test it!!!

    ### WordPress Environment ###

    WordPress address (URL): https://frameandthread.flywheelstaging.com
    Site address (URL): https://frameandthread.flywheelstaging.com
    WC Version: 5.9.0
    REST API Version: ✔ 5.9.0
    WC Blocks Version: ✔ 6.4.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Flywheel/5.1.0
    PHP Version: 7.4.25
    PHP Post Max Size: 300 MB
    PHP Time Limit: 178
    PHP Max Input Vars: 4000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f

    SUHOSIN Installed: –
    MySQL Version: 5.7.34-google
    Max Upload Size: 300 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.9.0
    WC Database Prefix: wp_fo40na56ca_
    Total Database Size: 67.79MB
    Database Data Size: 48.08MB
    Database Index Size: 19.71MB
    wp_fo40na56ca_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_payment_tokenmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
    wp_fo40na56ca_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_actionscheduler_actions: Data: 1.52MB + Index: 0.89MB + Engine InnoDB
    wp_fo40na56ca_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_actionscheduler_logs: Data: 0.42MB + Index: 0.36MB + Engine InnoDB
    wp_fo40na56ca_atum_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_atum_product_data: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_fo40na56ca_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_fo40na56ca_elfsight_instagram_feed_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_elfsight_instagram_feed_ig_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_elfsight_instagram_feed_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_elfsight_instagram_feed_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_mailster_actions: Data: 0.28MB + Index: 0.69MB + Engine InnoDB
    wp_fo40na56ca_mailster_action_bounces: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wp_fo40na56ca_mailster_action_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_fo40na56ca_mailster_action_errors: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_fo40na56ca_mailster_action_opens: Data: 0.16MB + Index: 0.33MB + Engine InnoDB
    wp_fo40na56ca_mailster_action_sent: Data: 0.38MB + Index: 0.67MB + Engine InnoDB
    wp_fo40na56ca_mailster_action_unsubs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_fo40na56ca_mailster_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_mailster_forms_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_mailster_forms_tags: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_mailster_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_mailster_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_mailster_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_mailster_lists_subscribers: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_fo40na56ca_mailster_queue: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    wp_fo40na56ca_mailster_subscribers: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wp_fo40na56ca_mailster_subscriber_fields: Data: 0.08MB + Index: 0.16MB + Engine InnoDB
    wp_fo40na56ca_mailster_subscriber_meta: Data: 1.52MB + Index: 1.28MB + Engine InnoDB
    wp_fo40na56ca_mailster_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_mailster_tags_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_options: Data: 3.42MB + Index: 0.20MB + Engine InnoDB
    wp_fo40na56ca_postmeta: Data: 23.14MB + Index: 8.39MB + Engine InnoDB
    wp_fo40na56ca_posts: Data: 11.17MB + Index: 0.23MB + Engine InnoDB
    wp_fo40na56ca_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_usermeta: Data: 3.52MB + Index: 4.03MB + Engine InnoDB
    wp_fo40na56ca_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_fo40na56ca_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_wc_order_product_lookup: Data: 0.34MB + Index: 0.39MB + Engine InnoDB
    wp_fo40na56ca_wc_order_stats: Data: 0.17MB + Index: 0.20MB + Engine InnoDB
    wp_fo40na56ca_wc_order_tax_lookup: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_fo40na56ca_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_fo40na56ca_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fo40na56ca_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_fo40na56ca_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 196
    atum_purchase_order: 7
    atum_supplier: 4
    b2bking_conversation: 17
    b2bking_custom_field: 15
    b2bking_custom_role: 5
    b2bking_group: 6
    b2bking_rule: 8
    cs_footer: 1
    cs_header: 14
    cs_template: 5
    custom_css: 1
    custom-css-js: 1
    nav_menu_item: 5
    newsletter: 31
    page: 6
    post: 1
    postman_sent_mail: 250
    product: 48
    product_variation: 50
    revision: 101
    shop_coupon: 29
    shop_order: 1
    woo_mb_template: 16

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (3) ###

    WooCommerce Blocks: by Automattic – 6.4.0
    WooCommerce Stripe Gateway: by WooCommerce – 5.8.1
    WooCommerce: by Automattic – 5.9.0

    ### Inactive Plugins (0) ###

    ### Dropin Plugins (1) ###

    db-error.php: db-error.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #109 – /shop/
    Cart: #110 – /cart/
    Checkout: #111 – /checkout/
    My account: #112 – /my-account/
    Terms and conditions: ❌ Page ID is set
    but the page does not exist

    ### Theme ###

    Name: Twenty Twenty-One
    Version: 1.4
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: –

    ### Action Scheduler ###

    Complete: 1,401
    Oldest: 2021-11-12 19:12:20 -0500
    Newest: 2021-12-03 10:07:11 -0500

    Pending: 1,317
    Oldest: 2021-12-03 11:58:28 -0500
    Newest: 2021-12-03 13:12:11 -0500

    Canceled: 4
    Oldest: -0001-11-29 19:03:58 -0456
    Newest: -0001-11-29 19:03:58 -0456

    ### Status report information ###

    Generated at: 2021-12-03 13:43:45 -05:00
    `

    Plugin Support Adam a11n

    (@adamkheckler)

    Thanks for all that info!

    I tried to replicate that scenario as best I could, but try as I might, I cannot get my own site produce this same error. 🙁 It works perfectly for me every time.

    Additionally, I search our internal bug reports and documentation for any bug reports with that same error message, and there are none.

    My hunch is that, somehow, this is something particular to your site or hosting environment. Do you maybe have another site you could test this on perhaps, maybe with another host? That would certainly help narrow this down.

    Let us know, thanks.

    Thread Starter stellathirteen

    (@stellathirteen)

    I just created an entirely new site from scratch.

    Added WooCoomerce, Blocks, and Stripe Gateway only.

    Loaded test keys for Stripe and added a test product. I changed nothing else at all.

    With the default WooCommerce checkout, it works perfectly. Test cards save and they work when used later.

    When I activate Blocks, I get the exact same issue I’m seeing on my 2 other sites. Saved card transactions return the error “Something went wrong. Please contact us to get assistance.”

    All 4 of these sites (2 live sites, 1 staging site, and the new test site) are hosted with Flywheel. I don’t have another host I can use.

    Is there any other way I can debug this??

    Thank you!

    
    ### WordPress Environment ###
    
    WordPress address (URL): http://wootest99.flywheelsites.com
    Site address (URL): http://wootest99.flywheelsites.com
    WC Version: 5.9.0
    REST API Version: ✔ 5.9.0
    WC Blocks Version: ✔ 6.4.0
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.8.0
    Log Directory Writable: ✔
    WP Version: 5.8.2
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Flywheel/5.1.0
    PHP Version: 7.4.26
    PHP Post Max Size: 300 MB
    PHP Time Limit: 178
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.34-google
    Max Upload Size: 300 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: wp_lgkhj0kxkn_
    Total Database Size: 4.79MB
    Database Data Size: 3.39MB
    Database Index Size: 1.40MB
    wp_lgkhj0kxkn_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    wp_lgkhj0kxkn_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_lgkhj0kxkn_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_options: Data: 2.48MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
    wp_lgkhj0kxkn_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_lgkhj0kxkn_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1
    page: 7
    post: 2
    product: 1
    revision: 2
    shop_order: 3
    
    ### Security ###
    
    Secure connection (HTTPS): ❌
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    
    ### Active Plugins (3) ###
    
    WooCommerce Blocks: by Automattic – 6.4.0
    WooCommerce Stripe Gateway: by WooCommerce – 5.8.1
    WooCommerce: by Automattic – 5.9.0
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    db-error.php: db-error.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /?page_id=6
    Cart: #7 - /?page_id=7
    Checkout: #8 - /?page_id=8
    My account: #9 - /?page_id=9
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Twenty Twenty-One
    Version: 1.4
    Author URL: https://wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Pending: 8
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-12-05 16:54:34 +0000
    
    Canceled: 1
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: -0001-11-30 00:00:00 +0000
    
    ### Status report information ###
    
    Generated at: 2021-12-05 16:59:56 +00:00
    
    Thread Starter stellathirteen

    (@stellathirteen)

    Edge & Chrome work on Windows. Safari works on Apple.

    The issue appears to be isolated to Firefox.

    Have had 2 users tell me it did not work with their Apple device so it’s possible (but I can not confirm) that they had Firefox loaded on their iPhones.

    Thread Starter stellathirteen

    (@stellathirteen)

    Firefox version 94.0.2 (64-bit) specifically so far.

Viewing 15 replies - 1 through 15 (of 17 total)
  • You must be logged in to reply to this topic.