Title: Blocking Legitimate Users
Last modified: January 12, 2024

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# Blocking Legitimate Users

 *  Resolved [onsitewp](https://wordpress.org/support/users/onsitewp/)
 * (@onsitewp)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/blocking-legitimate-users/)
 * There is a free trial/3 Day pass Gravity Form. 
   It seems Clean Talk is blocking
   legitimate users.I have spoken to many of them and they are real peopld.We can’t
   have actual users blocked.How to I dial back the overly-aggressive blocking?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fblocking-legitimate-users%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/blocking-legitimate-users/#post-17340005)
 * Hello [@onsitewp](https://wordpress.org/support/users/onsitewp/),
 * I tested the website form and I see that some parameters are not being transferred
   correctly.
 * Please, optimize the Anti-Spam to work with cache plugins on WordPress:
    - WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings
      →
    - → set the option “Use static keys for JS check” to “On” →
    - → set the option “Set cookies” to “Store data in the website database (alternative
      mechanism)” →
    - → set the option “Unique GET option” to “On” → Save Changes.
 * Then clear all cache on your website and make sure that your cache lifespan is
   24 hours or less.
 * Did it help?
 *  Thread Starter [onsitewp](https://wordpress.org/support/users/onsitewp/)
 * (@onsitewp)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/blocking-legitimate-users/#post-17340783)
 * Thanks Serge.
   Use Static keys for JS check was set to On.Set Cookies was set 
   to Store date in the website database.The only thing that was not set as you 
   directed was the Unique GET option. It was off. I changed that to On, saved the
   settings and cleared the cache.I also verified the cache setting is 1440 minutes.
   I’ll check the logs to see if there any more legitimate users being blocked.
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/blocking-legitimate-users/#post-17340891)
 * Hello [@onsitewp](https://wordpress.org/support/users/onsitewp/),
 * Please keep us informed.
 * Thank you.
 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/blocking-legitimate-users/#post-17364914)
 * Hello.
   We haven’t heard back from you in a few days, so I’m going to mark this
   thread as “resolved”.If you have any further questions, you can start a new thread
   or contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Blocking Legitimate Users’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Spam protection, Honeypot, Anti-Spam by CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [katereji](https://wordpress.org/support/users/katereji/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/blocking-legitimate-users/#post-17364914)
 * Status: resolved