Title: Blocking legitimate entries
Last modified: July 27, 2025

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# Blocking legitimate entries

 *  Resolved [royswebdesign](https://wordpress.org/support/users/royswebdesign/)
 * (@royswebdesign)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/blocking-legitimate-entries/)
 * Clean talk has been blocking legitimate users for months. I went back 45 days
   and found several that had been blocked.
 * I need this to fixed asap, this is a client page, we have potentially lost average
   2500 € per blocked lead,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fblocking-legitimate-entries%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [katereji](https://wordpress.org/support/users/katereji/)
 * (@katereji)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/blocking-legitimate-entries/#post-18573056)
 * Hello [@royswebdesign](https://wordpress.org/support/users/royswebdesign/)
 * Thank you for marking requests in your Anti-Spam log. I analyzed them and noticed
   that to correctly transfer the parameters from your web forms, the ‘**Protect
   internal forms**‘ option needs to be enabled in the Anti-Spam plugin settings.
 * Also, please don’t forget to **clear your website cache** after enabling this
   option to ensure the changes take effect.
 * Please let us know when you have completed all of the above and we will check
   your Anti-Spam log and test your web forms to make sure everything is ok.
 *  Thread Starter [royswebdesign](https://wordpress.org/support/users/royswebdesign/)
 * (@royswebdesign)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/blocking-legitimate-entries/#post-18574919)
 * Hi, done ✅
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [9 months, 2 weeks ago](https://wordpress.org/support/topic/blocking-legitimate-entries/#post-18575261)
 * Thank you for your reply. I tested the form and some actions still need to be
   done.
 * Please, if possible add the CleanTalk plugin folder to the exclusion list of 
   your cache plugin:
   • WORDPRESS_ROOT_FOLDER/wp-content/plugins/cleantalk-spam-
   protect
 * Make sure that the website cache is 24 hours or less and then clear your website
   cache again.
 * I will re-test the form after that. Waiting for your reply.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/blocking-legitimate-entries/#post-18585540)
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
   If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Blocking legitimate entries’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [9 months, 1 week ago](https://wordpress.org/support/topic/blocking-legitimate-entries/#post-18585540)
 * Status: resolved