Blocked users still getting through

  • Resolved cessholden

    (@cessholden)


    1 year, 7 months ago

    Bots creating thousands, literally thousands of orders, some even sent payments. I blocked the IP address, the Eir code and some of the email addresses (they’re all different and they’re all gmail accounts so I can’t block the @gmail.com domain) The bots stay away for about 40 minutes and then they are back!
    I’ve had to disable woocommerce to stop them. Any advice much appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    1 year, 7 months ago

    Hello Cessholden,

    Thanks for reaching out to us.

    Usually, we can identify fraudulent orders by email id or domain, but if bots change the email address then it’s really difficult to block.

    If bots place an order with common information like country name, billing and delivery address, numerous orders within 2 to 5 seconds, etc.

    In this kind of activity, we can block by the weight of the ruler, but this function is not available in the light version.

    Click here to review the screenshot for the settings.

    Let us know if this helps block Bot orders.

    Best Regards,
    Hitendra & Dotstore Team

    Plugin Support Hitendra Chopda

    (@hitendra-chopda)

    1 year, 6 months ago

    Hello Cessholden,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    If you have any further questions, you can start a new thread.

    Best Regards,
    Hitendra & Dotstore Team

Viewing 2 replies - 1 through 2 (of 2 total)
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