Blocked. Hazardous network. Security source.

  • Resolved margas6

    (@margas6)


    2 years, 6 months ago

    We are a marketing agency and on a few of the sites that we are managing our office ip is getting blocked by the firewall.

    Also in the backend i get the message “Blocked. Hazardous network. Security source.”

    I have added our IP to be blacklisted by still i keep getting blocked.

    Any suggestion?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    2 years, 6 months ago

    Hello, @margas6.

    I checked your CleanTalk profile and refreshed your Personal Lists data.

    Please, update the Security plugin first:
    • WordPress Admin Page —> Plugins —> Installed plugins —> Security by CleanTalk —> line “update now”.

    And synchronize it:
    • WordPress Admin Page —> Settings —> Security by CleanTalk —> Synchronize with Cloud

    It will fix the issue.

    If it did not, please copy-paste your question here in our private Ticket System:
    https://cleantalk.org/my/support/open

    WordPess.org Support Forum is for plugins only, not the service.

    Thread Starter margas6

    (@margas6)

    2 years, 6 months ago

    But why this issue happen?

    We scanned to all of our pcs here for malware and we are clean.

    Can we have more details about what caused to make sure that it is not something malicious from our side?

    Plugin Support SergeM

    (@serge00)

    2 years, 6 months ago

    Since our communication is about the service, please create a private ticket here:
    https://cleantalk.org/my/support/open

    We will investigate the issue more thoroughly.

Viewing 3 replies - 1 through 3 (of 3 total)
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