Support » Plugin: Jetpack by » Block Stats Access To Subscribers

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Jeremy Herve


    Rest assured, your subscribers cannot access your Site Stats unless you allow them to do so.

    While they can access the Jetpack menu in your dashboard, and connect to their account from there, they cannot actually access your Site Stats.

    You can double check this setting by going to the Jetpack menu in your dashboard, and clicking on “Configure” under the Stats module.

    You will then be able to see who can access your Stats:

    Hi Jeremy,

    You are correct that the stats do not show up in the Site Stats section when the user logs into my website. However, if the user goes directly to to log into their personal blog, they can see both their blog stats as well as the stats to my website. Also, I double checked the stats setting at the time and it was configured to only allow admin access.

    Unfortunately I have deleted Jetpack, so I don’t have a screenshot to show, but I can reinstall it and send you a link to my site if this will help you.

    Plugin Author Jeremy Herve


    It would be great if you could reinstall it, indeed, so I can investigate further.

    Could you activate Jetpack again, connect it to your account, and let me know your site URL?

    I sent you a message through your website with the site URL, reinstalled jetpack, tested to make sure the problem still exists and grabbed some screenshots.

    Let me know if you need anything else.


    Plugin Author Jeremy Herve


    Received your screenshots. You seem to refer to Stats subscribers; however, these are different from your site’s registered subscribers.

    Could you go to Users > Add New in your dashboard, and create a new test user with a Subscriber role? This user should not be added to the list of Stats subscribers, and will not see your Site Stats, either in your dashboard or on

    You can also remove existing Stats subscribers by clicking on “Remove” at the bottom of the Stats page on

    My apologies for the ambiguity. If random users can subscribe to my stats without registering with my site I would like to know how to disable that as well, if possible.

    So I created a new test user from my dashboard with a subscriber role and created a new account on for the new test user and got the same result. (I sent another set of screenshots through your website)

    Feel free to try it for yourself. You can register with our site by creating an account or using the federated login.(although registering through our site makes you a contributor instead of a subscriber) After you do so, you should be able to login to and see the site stats.

    If I remove stats subscribers manually, what prevents them from coming back? I guess the goal would be to block all stats subscribers rather than trying to remove them after they have seen the stats.

    Plugin Author Jeremy Herve


    Thanks for the extra details. I understand the problem now. That is indeed a problem with Jetpack. I have warned our developers about this problem, and we’ll fix it as soon as possible.

    Hi Jeremy — Would it also be possible to make specializations to the Site Stats view so that users in specific user roles can only see the stats info for a post published by them or some such?

    I don’t want to share all of my site stats with guest bloggers, but allowing them to see the performance of their posts would be beneficial.

    Thanks for your help Jeremy. Do you still need me to keep jetpack installed to debug the issue? If not, I will remove jetpack from my site for the time being.

    Also, the capability that yaokleypr mentioned is exactly what I was looking for when I stumbled upon this problem. Possibly a great candidate for future capability?

    Plugin Author Jeremy Herve


    We don’t have any plans for such feature yet, but I have noted down the idea, thanks for the feedback!

    @erwpacc You can uninstall Jetpack now if you wish, thank you.

    Plugin Author Jeremy Herve


    We have now fixed the issue. The fix will be available in the next Jetpack release.



    thanks jeremy!



    Lovely! Will we be able to restrict what blog performance statistics different user roles will be able to view as well?

    Plugin Author Jeremy Herve


    @yoakleypr While you can already restrict access to the stats based on User Roles (click on “Configure” under the Stats module to access the configuration screen), we didn’t develop any functionality allowing you to restrict access to a specific post, or to the posts published by a specific author. But I didn’t forget your suggestion!

Viewing 14 replies - 1 through 14 (of 14 total)
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