Title: Block Reason:
Last modified: February 9, 2021

---

# Block Reason:

 *  Resolved [ahmedfarag](https://wordpress.org/support/users/ahmedfarag/)
 * (@ahmedfarag)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/block-reason/)
 * You have been temporarily locked out of this system. This means that you will
   not be able to log in for a while.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fblock-reason%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/block-reason/#post-14027331)
 * Hello [@ahmedfarag](https://wordpress.org/support/users/ahmedfarag/) and thanks
   for reaching out to us!
 * Is this for your site or for Wordfence.com?
 * For Wordfence.com:
    If you could please send an email to **lockout @ wordfence.
   com** and provide your email address that is on the account or username, we can
   assist you!
 * For your site:
    - Please use FTP/SFTP — or any file manager your web host provides via their
      administration panel.
    - Look inside the **/wp-content/plugins/** directory and rename the **wordfence**
      directory to **wordfence.bak**.
    - Once you have logged in to your WordPress admin you can name the folder back
      to **wordfence** again.
    - Refresh your dashboard and you should be able to see Wordfence Active again.
      If not, go to the Plugins page and Activate it.
 * If you are not receiving emails, the unlock emails actually come from your website
   and not our servers. If you aren’t getting emails then you might want to check:
    - The emails (they come from [wordpress@yoursitename.com](https://wordpress.org/support/topic/block-reason/wordpress@yoursitename.com?output_format=md))
      are getting sent to your junk mail folder by your email client or provider.
      Make sure and whitelist or add your website to the list of safe domains so
      you get emails consistently.
    - Your web server is having a problem with the email software on it. This isn’t
      like regular emails you send and receive, but rather server alert messages.
      Usually, a restart of postfix or sendmail (whichever is installed) can fix
      it. Your hosting provider may need to help with this.
    - Your hosting provider has disabled SMTP from the server for some reason like
      preventing the server from being used to spam people.
    - You have a third party plugin for sending emails with another service, like
      Gmail, which isn’t working. Reaching out to the plugin author for support 
      can help.
 * Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Block Reason:’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [WFAdam](https://wordpress.org/support/users/wfadam/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/block-reason/#post-14027331)
 * Status: resolved