Title: Block editor
Last modified: December 4, 2022
---
# Block editor
* Resolved [eaglejohn](https://wordpress.org/support/users/danielbenjamins/)
* (@danielbenjamins)
* [3 years, 6 months ago](https://wordpress.org/support/topic/block-editor-20/)
* Is it just me, or is the Cloudinary plugin highly incompatible with the WordPress
Block editor? Images or links to images (hosted at Cloudinary) break or get corrupted.
They just disappear or get replaced by some sort of SVG code…
* For example:
* This usually happens after saving an existing post or page. After that it’s very
complicated and takes many tries to insert the image again and get it to work.
Everything seems very random.
* Yes, latest version of WordPress and Cloudinary. Theme: Twentyseventeen by WordPress.
Viewing 10 replies - 1 through 10 (of 10 total)
* Thread Starter [eaglejohn](https://wordpress.org/support/users/danielbenjamins/)
* (@danielbenjamins)
* [3 years, 6 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16258268)
* Forgot to mention:
* After re-inserting the image, it all looks fine in the block editor. When I refresh
the front end there is either no image or a corrupt link to a SVG file.
* After reloading the back end / block editor the image disappeared there as well.
The image container stil exists, but it’s invalid.
* Most of the time it’s a never ending circle. Sometimes it suddenly works, like
I said very random.
* [Wissam @ Cloudinary](https://wordpress.org/support/users/wissamcloudinary/)
* (@wissamcloudinary)
* [3 years, 6 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16258350)
* Hi there,
* In order to be able to further investigate the issue you’re experiencing, may
I kindly ask you to share a system report as explained [here]([https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-))?
If you can also add some assets to the system report (cf 2nd video) that would
also be helpful.
* Once provided, we will take a deeper look into it on our end, trying to reproduce
the issue to better understand the root cause for it.
* In case it will be necessary, will you be willing to provide us with temporary
access to a sandbox environment of your site where we can take a look and debug
if needed?
* If you prefer, could you create a new ticket using https://support.cloudinary.
com
* Regards,
Wissam
* Thread Starter [eaglejohn](https://wordpress.org/support/users/danielbenjamins/)
* (@danielbenjamins)
* [3 years, 6 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16298011)
* There might be a plugin conflict with Autoptimize ([https://wordpress.org/plugins/autoptimize/](https://wordpress.org/plugins/autoptimize/)).
When I uncheck “Lazyload images?” for the page I’m having issues on, it works
right away. With that box checked, the image does not load, the link gets corrupt
or it’s trying to import some weird SVG image.
* [@futtta](https://wordpress.org/support/users/futtta/)
- This reply was modified 3 years, 6 months ago by [eaglejohn](https://wordpress.org/support/users/danielbenjamins/).
* [Optimizing Matters](https://wordpress.org/support/users/optimizingmatters/)
* (@optimizingmatters)
* [3 years, 6 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16298297)
* The SVG is the image placeholder which is supposed to be replaced by the lazyloaded
image. If that does not get shown and you “see” the SVG, then there is a compatibility
problem between Cloudinary & AO’s lazyload somehow, likely because Cloudinary
also uses JavaScript to load images?
* Thread Starter [eaglejohn](https://wordpress.org/support/users/danielbenjamins/)
* (@danielbenjamins)
* [3 years, 6 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16313280)
* Any updates on this? It’s driving me insane, randomly losing links to my Cloudinary
images.
* [Wissam @ Cloudinary](https://wordpress.org/support/users/wissamcloudinary/)
* (@wissamcloudinary)
* [3 years, 6 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16313607)
* Hi there,
* In order to be able to further investigate the issue you’re experiencing, may
I kindly ask you to share a system report as explained [here]([https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-))?
If you can also add some assets to the system report (cf 2nd video) that would
also be helpful.
* Once provided, we will take a deeper look into it on our end, trying to reproduce
the issue to better understand the root cause for it.
* In case it will be necessary, will you be willing to provide us with temporary
access to a sandbox environment of your site where we can take a look and debug
if needed?
* If you prefer, could you create a new ticket using [https://support.cloudinary.com](https://support.cloudinary.com)
* Regards,
Wissam
* Thread Starter [eaglejohn](https://wordpress.org/support/users/danielbenjamins/)
* (@danielbenjamins)
* [3 years, 6 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16316081)
* This already cost me too much time already, I’m most likely going to uninstall
both plugins and activate these functionalities in my Cloudflare account.
* Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
* (@loiccloudinary)
* [3 years, 5 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16325235)
* Hi [@danielbenjamins](https://wordpress.org/support/users/danielbenjamins/),
* From what I understand you are using both the Cloudinary Lazy loading and the
Autoptimize Lazy loading. I believe this is expected to not work if both are
enabled since the Cloudinary lazy loading is not only lazy loading images but
also resizing properly images based on their containers width.
* I would recommend either using ours Lazy loading or the Autoptimize one depending
on your needs but not the 2 together as Autoptimize won’t know how to interpret
ours.
* Loic
* Thread Starter [eaglejohn](https://wordpress.org/support/users/danielbenjamins/)
* (@danielbenjamins)
* [3 years, 5 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16325423)
* I tried both and images still lose their “scr” info when I use a Cloudinary image.
When I use a local image, everything is fine.
* So `
` is turning into `![my_alt]()
`
* Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
* (@loiccloudinary)
* [3 years, 5 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16325484)
* [@danielbenjamins](https://wordpress.org/support/users/danielbenjamins/), any
chance you can open a ticket to [support@cloudinary.com](https://wordpress.org/support/topic/block-editor-20/support@cloudinary.com?output_format=md)
so we can dig further into it without sharing personal information here? If you
can share a system report as explained [here](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-)
that would be great as well when opening the ticket on our side.
Viewing 10 replies - 1 through 10 (of 10 total)
The topic ‘Block editor’ is closed to new replies.
* 
* [Cloudinary - Deliver Images and Videos at Scale](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
* [Frequently Asked Questions](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/#faq)
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* 10 replies
* 4 participants
* Last reply from: [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
* Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/block-editor-20/#post-16325484)
* Status: resolved