Block Booking Broken After Upgrade to Webba 6

  • Resolved mariabeyondplans

    (@mariabeyondplans)


    4 months, 3 weeks ago

    I’m helping Urszula with her Pilates website [ redundant link deleted ] and we’ve encountered a serious issue since upgrading to Webba 6.

    Previously, block booking worked perfectly with the settings configured to minimum 6 sessions and maximum 6 sessions. However, after the update:

    • Users can now select more than 6 sessions, even though the maximum is set to 6.
    • Regardless of how many sessions are selected, the “Next” button remains disabled, preventing users from proceeding to book and pay.
    • In some cases (e.g., selecting 11, 15, or 17 sessions), the entire booking interface disappears from the page.
    • We also tried changing the maximum sessions to 10 and even to 0, but nothing worked—the issue persists. Settings at https://www.youtube.com/watch?v=wIX6DPL1Kr0

    You can see the issue at: https://www.youtube.com/watch?v=utW1388PyaY

    This is directly affecting Urzsula’s business—clients are unable to book sessions, and she is losing revenue and trust.

    We’ve double-checked the settings and everything appears to be configured correctly. This was working fine before the upgrade, so it seems to be a bug introduced in Webba 6.

    Could you please investigate this urgently? If needed, I can provide screenshots or access to the backend.

    Thank you in advance for your support.

    Best regards,
    Maria

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    4 months, 3 weeks ago

    Hi@mariabeyondplans ,

    Thanks for reaching out to us. Could you please share how you’ve configured the Booking Rules? Any screenshot would be helpful to see. I’ve just checked your form, and it comes with the appropriate number of slots for the time [screenshot].

    Looking forward to your reply.

    jinpark96

    (@jinpark96)

    4 months, 2 weeks ago

    “…the entire booking interface disappears from the page.” This happens to us too. So we had to rollback the version.

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    4 months, 2 weeks ago

    Hi @jinpark96,

    We completely understand that reinstalling the version may not be convenient. Instead, we recommend cloning your site to a staging environment and sharing the URL with us. This will allow our team to investigate and assist you further without affecting your live site.

    Thanks!

    Plugin Support Md Abdullah Al Arif

    (@faithcoder)

    4 months, 1 week ago

    Hi,

    We haven’t heard back from you in a while, so we’re closing this ticket due to inactivity. If you still need help, feel free to reopen the thread or create a new one, and we’ll be glad to assist you.

    Thanks for your understanding!

Viewing 4 replies - 1 through 4 (of 4 total)

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