Support » Plugin: Yoast SEO » blank woocommerce shop page

  • Resolved mrloco

    (@mrloco)


    Hi,

    Recently i have noticed, that my chop page is blank. But if go to the pages and update the shop page, it is working again(i see products on my shop page).

    After some minutes or hours, it is again blank.

    I tried to deactivate all plugins exept woocommerce and i found that it is problemm with YOAST.

    Any ideas how can i fix it?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Maybellyne

    (@maybellyne)

    Hello,

    Thanks for reaching out.

    You mentioned the ‘Chop’ page. Do you mean https://enjoythewoodestonia.ee/shop/? If yes, we loaded it and it is working fine. However, if it comes up again blank, while on the page, can you please check for Javascript errors?

    You may follow the steps here: https://yoast.com/help/how-to-find-javascript-errors-with-your-browsers-console/

    Thread Starter mrloco

    (@mrloco)

    Hi, sorry. Ofcourse SHOP. Yes, it works because i update the shop page few times a day.

    Ok, i will try to find javascript errors.

    Thread Starter mrloco

    (@mrloco)

    There is one error:

    (index):22 GET https://connect.facebook.net/en_US/fbevents.js net::ERR_BLOCKED_BY_CLIENT
    (anonymous) @ (index):22
    (anonymous) @ (index):22

    Maybe some YAOST settings may call the shop blank page.
    (it is blank a few times per day and I need to update few times a day. Not very comfortable :))

    Plugin Support devnihil

    (@devnihil)

    @mrloco The error you reported can sometimes be caused by using an adblocking extension in your browser, so may be unrelated to your issue.

    As for your issue with the Shop page appearing as blank when Yoast SEO is active, this may be caused by the Yoast SEO plugin having a conflict with another one of your site’s themes or plugins. To check for this we would next recommend performing a conflict check. The fastest way to do this is to deactivate all non-Yoast plugins and switch to a standard theme like Twenty Nineteen

    Test this on your development or staging site, if you have one. If not, we recommend using the Health Check & Troubleshooting plugin. This plugin allows you to run a conflict check without affecting normal visitors to your site.

    As we can imagine that you’re unfamiliar with checking for conflicts, we’d like to point you to a step-by-step guide that will walk you through the process: How to check for plugin conflicts.

    If you do not feel comfortable to do this yourself or if this does not solve your issue, our Yoast SEO Premium plugin comes with one year of (technical) support.

    Thread Starter mrloco

    (@mrloco)

    I did check with Health Check & Troubleshooting plugin and all was good.
    But the blank shop page still appears sometimes (few times per day) so i can not understand, what exactly cause this blank page…

    Plugin Support Michael Tina

    (@mikes41720)

    Hi @mrloco

    With the Health Check & Troubleshooting plugin, we understand that the site health and all of the requirements may be okay.

    However, we need to rule out that there is a plugin or theme conflict that could be causing this issue where your shop page isn’t loading properly, which is what the ‘troubleshooting mode’ in the Health Check plugin will help with — https://yoast.com/help/how-to-check-for-plugin-conflicts/#plugin

    Thread Starter mrloco

    (@mrloco)

    I tried this ‘troubleshooting mode’ and all was good. But after 10 minutes SHOP page was blank again.

    Plugin Support Maybellyne

    (@maybellyne)

    Hello,

    We are sorry the issue returns after some minutes. This behavior sounds like a conflict that causes something to break the output of the shop page.

    Please do the following:
    1. Activate Yoast SEO
    2. Clear cache.
    3. Go to Admin > Settings > Permalinks and click save without changing anything
    4. Check the page again to see if it loads.

    If the issue still remains, please disable any ad blocker you may have in your web browser. Also, have you checked in other devices and/or web browsers?

    Thread Starter mrloco

    (@mrloco)

    Hi,

    I did what you recommended some time ago and nothing…
    I would like to mention that “blank SHOP page” means, that there are no products, but categories and filters on the right and page name “shop” are visible.

    Plugin Support Maybellyne

    (@maybellyne)

    Thanks for coming back.

    While the Shop page is blank, can you check if the products are listed/available on the products overview page?

    Thread Starter mrloco

    (@mrloco)

    Hi,
    Products are available.

    Plugin Support Md Mazedul Islam Khan

    (@mazedulislamkhan)

    We are sorry to hear that you’re still having trouble with our plugin. Due to the nature of the issue, we’ll need to take a look at your setup. However, we are unable to do it here as this is a public forum.

    So, if you have an active Yoast SEO Premium subscription or if you can consider buying one, we can investigate the issue further directly on your setup privately through email.

    However, if you don’t wish to get the Yoast SEO Premium subscription, that’s completely fine. In this case, you’ll need to troubleshoot the issue further on your setup as we are literally out of any clue at this moment without taking a look at the setup. So, someone from the community might step forward as well who has experienced or familiar with the issue.

    Thanks for your understanding!

    Thread Starter mrloco

    (@mrloco)

    Today morning it was blank page as well. Today morning was YOAST update also.
    After update, the SHOP page appears well. I will watch the situation and hope this update fixes that blank page bug.

    update
    Sorry…I hoped that fixed but the blank page returned.

    • This reply was modified 4 months, 3 weeks ago by mrloco.
    Plugin Support Michael Tina

    (@mikes41720)

    Hi @mrloco

    If you enable troubleshooting mode with the Health Check plugin and have a default WP theme such as TwentyTwenty and Yoast SEO v16.2 and WooCommerce as the only plugins activated, and the issue where the shop page still appears as blank, then this might be a bug.

    We would recommend opening a new bug report by following the steps here — https://yoast.com/help/how-to-write-a-good-bug-report/

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 15 replies - 1 through 15 (of 15 total)
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