Support » Plugin: Email Verification / SMS Verification / OTP Verification » Blank Value – “is a required field” showing

  • Resolved ronhelpers

    (@ronhelpers)


    Good Day,

    Having problem to continue on my checkout page after enable the plugin.

    It show (2) Blank “is a required field” even though I already fill-up all the required field on my CHECKOUT FORM.

    My setup is:

    Woocommerce Checkout Form

    – Enable Phone Verification

    – Show a verification button instead of a link on the WooCommerce Checkout Page.

    – Show a popup for validating OTP.

    – Validate OTP for selective Payment Methods.

    *-Select Payment Methods (Hold Ctrl Key to Select multiple): Cash on Delivery

    When I tried different payment method and the OTP verification is not in effect, it continues to Order Completion page.

    I also disable the other plugins and just enable the woocommerce and Email Verification / SMS Verification / OTP Verification to check what is the conflicts.

    Hoping you can help us since my boss already keen on buying license plan he already signup and just waiting for me to confirm if it’s working. Just a pure bad situation/coincidence that this error occurs.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hello @ronhelpers,

    Thanks for reaching out to us.

    As per my understanding, you would like to have OTP verification on every payment option, which is not happening now.
    Please correct me if I am wrong.

    You can achieve this by deselecting the Cash On Delivery option from our plugin.
    This option will only provide OTP verification on Cash on Delivery payment option.

    Please let me know if this works for you.

    Thread Starter ronhelpers

    (@ronhelpers)

    Hello @cyberlord92 ,

    I’m sorry for not making it clear..

    We intended to use only the COD for verification and the other payment as normal process.

    The problem is if the visitor and even the current customer cannot use COD because it show (2) Blank “is a required field” even though we already fill-up all the required field on my CHECKOUT FORM after we push the “Verify your Purchase” button to get the OTP.

    But if we use the other payment that do not have OTP the process continue without any error.

    Plugin Author miniOrange

    (@cyberlord92)

    Hello @ronhelpers,

    Thank you for the quick response.

    Could you please let us know if you are facing this issue after submitting the first step of the form and getting redirected to the payment step?

    Also kindly drop a query to use from the support form [Need Help] on the bottom right of the plugin, this way we can reach out to you and resolve this for you at the earliest.

    Waiting for your reply.

    Plugin Author miniOrange

    (@cyberlord92)

    Hello @ronhelpers,

    As we have not heard back from you in days. I will be going ahead and marking this thread as resolved.

    Feel free to reach out to us again if you need any help.

    You can always drop a query through the plugin itself and we would be happy to solve this issue for you.

Viewing 4 replies - 1 through 4 (of 4 total)
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