Title: Blank value after connection Last modified: September 10, 2021 --- # Blank value after connection * Resolved [lobotomia](https://wordpress.org/support/users/lobotomia/) * (@lobotomia) * [4 years, 8 months ago](https://wordpress.org/support/topic/blank-value-after-connection/) * Hi Everybody, * I’m trying to connect Facebook and Woocommerce. The connection steps was succesfully done but in the summary page the connection info is completely blank. Pixel doesn’t work e we can’t see Facebook Product Catalog. * Attached a page screenshot. * How can i solve? * Thank you! Viewing 6 replies - 1 through 6 (of 6 total) * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 8 months ago](https://wordpress.org/support/topic/blank-value-after-connection/#post-14860548) * Hi [@lobotomia](https://wordpress.org/support/users/lobotomia/), * It looks like you forgot attaching the screenshot. * I recommend [https://snipboard.io/](https://snipboard.io/) for easily sharing screenshots – please follow the instructions on the page, then paste the URL( s) in your reply. You can simply drag the image and drop it to generate a link to share. * Thread Starter [lobotomia](https://wordpress.org/support/users/lobotomia/) * (@lobotomia) * [4 years, 8 months ago](https://wordpress.org/support/topic/blank-value-after-connection/#post-14861325) * Hi, here screenshot: [https://snipboard.io/8Fqodg.jpg](https://snipboard.io/8Fqodg.jpg) * Thank you * [B C. a11n](https://wordpress.org/support/users/battouly/) * (@battouly) * [4 years, 7 months ago](https://wordpress.org/support/topic/blank-value-after-connection/#post-14864123) * Thanks for screenshot [@lobotomia](https://wordpress.org/support/users/lobotomia/), * It looks like the Facebook connection didn’t set up correctly. * Here’s a few steps you can take to fix this: - Ensure that you are both the admin and owner of the Facebook assets - Confirm you have 2FA enabled for the Facebook account you are using - Go to to [https:///wp-admin/options.php](https:///wp-admin/options.php) and search for `wc_facebook_external_business_id` - Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string - Go back to WooCommerce > Facebook and click “Get Started” again * In case the behavior persists, to better understand what’s happening, I’d like to take a look at your site’s logs. * To find the generated logs: * 1. Go to `WooCommerce > Status > Logs` 2. In the top right corner, open the drop-down and select the Facebook log that you need, then click `view` to load it. Here’s what that looks like: [https://d.pr/i/tCljQd](https://d.pr/i/tCljQd) 3. Copy/paste the relevant part of the log into your response so we can take a look. * Let us know how that goes! * Thread Starter [lobotomia](https://wordpress.org/support/users/lobotomia/) * (@lobotomia) * [4 years, 7 months ago](https://wordpress.org/support/topic/blank-value-after-connection/#post-14898445) * Hi, * wc_facebook_external_business_id is correct, * This is log: * ``` 09-22-2021 @ 02:48:44 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.01051s 09-22-2021 @ 02:48:44 - Response Response code: message: headers: body: 09-22-2021 @ 02:48:44 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 03:49:19 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.01033s 09-22-2021 @ 03:49:19 - Response Response code: message: headers: body: 09-22-2021 @ 03:49:19 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 04:50:11 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.4075s 09-22-2021 @ 04:50:11 - Response Response code: message: headers: body: 09-22-2021 @ 04:50:11 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 06:01:32 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.0099s 09-22-2021 @ 06:01:32 - Response Response code: message: headers: body: 09-22-2021 @ 06:01:32 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 06:01:35 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.56267s 09-22-2021 @ 06:01:35 - Response Response code: message: headers: body: 09-22-2021 @ 06:01:35 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 07:01:56 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.02343s 09-22-2021 @ 07:01:56 - Response Response code: message: headers: body: 09-22-2021 @ 07:01:56 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 08:02:07 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.08845s 09-22-2021 @ 08:02:07 - Response Response code: message: headers: body: 09-22-2021 @ 08:02:07 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 08:02:08 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00704s 09-22-2021 @ 08:02:08 - Response Response code: message: headers: body: 09-22-2021 @ 08:02:08 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 08:02:08 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00509s 09-22-2021 @ 08:02:08 - Response Response code: message: headers: body: 09-22-2021 @ 08:02:08 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 08:02:09 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00664s 09-22-2021 @ 08:02:09 - Response Response code: message: headers: body: 09-22-2021 @ 08:02:09 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 08:02:09 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00512s 09-22-2021 @ 08:02:09 - Response Response code: message: headers: body: 09-22-2021 @ 08:02:09 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 08:02:13 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00424s 09-22-2021 @ 08:02:13 - Response Response code: message: headers: body: 09-22-2021 @ 08:02:13 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 09:02:35 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.01174s 09-22-2021 @ 09:02:35 - Response Response code: message: headers: body: 09-22-2021 @ 09:02:35 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 10:03:13 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.02012s 09-22-2021 @ 10:03:13 - Response Response code: message: headers: body: 09-22-2021 @ 10:03:13 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 10:03:18 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00551s 09-22-2021 @ 10:03:18 - Response Response code: message: headers: body: 09-22-2021 @ 10:03:18 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 10:50:26 - Request Request method: POST uri: https://graph.facebook.com/v11.0//items_batch user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: {"allow_upsert":true,"requests":[{"method":"UPDATE","data":{"title":"Blusa asimmetrica REGASTE","description":"Vesti un soffio di primavera anzitempo con la fluida blusa Regaste: il suo scollo a barchetta, la forma leggermente asimmetrica (con il retro appena pi\u00f9 lungo e i bordi stondati), la manica a 3\/4 con polsini elastici e l'assenza di chiusure la rendono una scelta fresca e ideale per ogni silhouette.","image_link":"http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/BLUSA_REGASTE_EBLU28FW04_V007_FONDOBIANCOSTAMPAFIGURATIVA_1.jpg","additional_image_link":["http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/BLUSA_REGASTE_EBLU28FW04_V007_FONDOBIANCOSTAMPAFIGURATIVA_4.jpg","http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/BLUSA_REGASTE_EBLU28FW04_V007_FONDOBIANCOSTAMPAFIGURATIVA_3.jpg","http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/BLUSA_REGASTE_EBLU28FW04_V007_FONDOBIANCOSTAMPAFIGURATIVA_2.jpg"],"link":"https:\/\/shop.progettoquid.com\/prodotto\/blusa-asimmetrica-regaste\/?attribute_pa_colore=fondo-bianco-stampa-figurativa&attribute_pa_taglia=46","brand":"Progetto Quid Shop","price":"44.9 EUR","availability":"out of stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/1970-01-30T23:59+00:00","sale_price":"44.9 EUR","item_group_id":"EBLU28FW04_1_V007_31991","condition":"new","additional_variant_attribute":"taglia:46","id":"EBLU28FW04_1_V007_46_32497"}}],"item_type":"PRODUCT_ITEM"} duration: 10.02944s 09-22-2021 @ 10:50:26 - Response Response code: message: headers: body: 09-22-2021 @ 10:50:26 - There was an error trying sync products using the Catalog Batch API for job 6196d31868ee45b1012b0584c0c8b0ff: cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 11:03:37 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.08775s 09-22-2021 @ 11:03:37 - Response Response code: message: headers: body: 09-22-2021 @ 11:03:37 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 11:37:04 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business/fbe_installs?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.02391s 09-22-2021 @ 11:37:04 - Response Response code: message: headers: body: 09-22-2021 @ 11:37:04 - Could not refresh installation data. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 12:03:48 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.01293s 09-22-2021 @ 12:03:48 - Response Response code: message: headers: body: 09-22-2021 @ 12:03:48 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 12:03:50 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.0045s 09-22-2021 @ 12:03:50 - Response Response code: message: headers: body: 09-22-2021 @ 12:03:50 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 12:03:52 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00444s 09-22-2021 @ 12:03:52 - Response Response code: message: headers: body: 09-22-2021 @ 12:03:52 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 13:04:05 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.01156s 09-22-2021 @ 13:04:05 - Response Response code: message: headers: body: 09-22-2021 @ 13:04:05 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 13:38:56 - Request Request method: POST uri: https://graph.facebook.com/v11.0//items_batch user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: {"allow_upsert":true,"requests":[{"method":"UPDATE","data":{"title":"Pantalone ampio CAMPOMARZO","description":"Classe, eleganza, comodit\u00e0 \u0097 tre parole per descrivere Campomarzo, pantalone ampio regolare. L'assenza di tasche e le pinces frontali gli donano un'ottima vestibilit\u00e0, mentre l'elastico nella parte posteriore della vita aggiunge un inaspettato tocco di comodit\u00e0 a questi pantaloni lineari.","image_link":"http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/PANTALONE_CAMPOMARZO_EPAN21FW04_V914_CHECKGRIGIORIGAAZZURRA_3.jpg","additional_image_link":["http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/PANTALONE_CAMPOMARZO_EPAN21FW04_V914_CHECKGRIGIORIGAAZZURRA_2.jpg","http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/PANTALONE_CAMPOMARZO_EPAN21FW04_V914_CHECKGRIGIORIGAAZZURRA_1.jpg"],"link":"https:\/\/shop.progettoquid.com\/prodotto\/pantalone-ampio-campomarzo\/?attribute_pa_colore=grigio-chiaro-astratto&attribute_pa_taglia=42","brand":"Progetto Quid Shop","price":"65 EUR","availability":"out of stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/1970-01-30T23:59+00:00","sale_price":"65 EUR","item_group_id":"EPAN21FW04_1_V914_32011","condition":"new","additional_variant_attribute":"taglia:42","id":"EPAN22FW04_1_V621_42_33268"}}],"item_type":"PRODUCT_ITEM"} duration: 10.01007s 09-22-2021 @ 13:38:56 - Response Response code: message: headers: body: 09-22-2021 @ 13:38:56 - There was an error trying sync products using the Catalog Batch API for job dded5d8bdfcfd125652de076e369bfee: cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 14:04:16 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.08472s 09-22-2021 @ 14:04:16 - Response Response code: message: headers: body: 09-22-2021 @ 14:04:16 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 14:04:18 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00313s 09-22-2021 @ 14:04:18 - Response Response code: message: headers: body: 09-22-2021 @ 14:04:18 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 15:04:38 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.01058s 09-22-2021 @ 15:04:38 - Response Response code: message: headers: body: 09-22-2021 @ 15:04:38 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 15:04:41 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00513s 09-22-2021 @ 15:04:41 - Response Response code: message: headers: body: 09-22-2021 @ 15:04:41 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 15:04:48 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00483s 09-22-2021 @ 15:04:48 - Response Response code: message: headers: body: 09-22-2021 @ 15:04:48 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 15:09:12 - Request Request method: POST uri: https://graph.facebook.com/v11.0//items_batch user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: {"allow_upsert":true,"requests":[{"method":"UPDATE","data":{"title":"Abito midi foderato CANTARANE","description":"Elegante ma divertente, bon ton ma sbarazzino, Cantarane veste il tuo carattere e le tue forme, grazie anche alla buona vestibilit\u00e0 data dal taglio in vita. Questo abito midi foderato ha maniche lunghe, scollo tondo e cannoncino sulla gonna; la comoda chiusura centrale sulla schiena con cerniera invisibile rende lo stile di questo abito ancora pi\u00f9 pulito.","image_link":"http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/ABITO_CANTARANE_-EABI15FW04-__V956_FONDOANEROSTAMPAFLOREALE_1.jpg","additional_image_link":["http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/ABITO_CANTARANE_-EABI15FW04-__V956_FONDOANEROSTAMPAFLOREALE_2.jpg","http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/ABITO_CANTARANE_-EABI15FW04-__V956_FONDOANEROSTAMPAFLOREALE_3.jpg","http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/ABITO_CANTARANE_-EABI15FW04-__V956_FONDOANEROSTAMPAFLOREALE_4.jpg"],"link":"https:\/\/shop.progettoquid.com\/prodotto\/abito-midi-foderato-cantarane\/?attribute_pa_colore=fondo-nero-stampa-floreale&attribute_pa_taglia=46","brand":"Progetto Quid Shop","price":"60 EUR","availability":"in stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/1970-01-30T23:59+00:00","sale_price":"60 EUR","item_group_id":"EABI15FW04_1_V956_31997","condition":"new","additional_variant_attribute":"taglia:46","id":"EABI15FW04_1_V956_46_32552"}},{"method":"UPDATE","data":{"title":"Gonna pantalone GISELLA","description":"Imprevedibile e multiforme, Gisella \u00e8 una gonna pantalone a gamba ampia lunga fino a met\u00e0 polpaccio, con fascetta in vita, zip invisibile sul fianco, tasche alla francese e pinces posteriori. Provala per passare in un istante da uno stile minimalista a un look pi\u00f9 originale!","image_link":"http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/GONNAPANTA_GISELLA_-EGON27FW04-__V824_MARRONEASTRATTO_3-1.jpg","additional_image_link":["http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/GONNAPANTA_GISELLA_-EGON27FW04-__V824_MARRONEASTRATTO_2-1.jpg","http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/GONNAPANTA_GISELLA_-EGON27FW04-__V824_MARRONEASTRATTO_1-1.jpg"],"link":"https:\/\/shop.progettoquid.com\/prodotto\/gonna-pantalone-gisella\/?attribute_pa_colore=marrone-scuro-atratto&attribute_pa_taglia=46","brand":"Progetto Quid Shop","price":"68 EUR","availability":"in stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/1970-01-30T23:59+00:00","sale_price":"68 EUR","item_group_id":"EGON27FW04_32023","condition":"new","additional_variant_attribute":"taglia:46","id":"EGON27FW04_1_V824_46_32125"}},{"method":"UPDATE","data":{"title":"Gonna a ruota SARGASSO","description":"Bentornata, gonna a ruota! Torna l'emblema degli anni '50, lineare ma allo stesso tempo ricca di fascino. Sargasso hai lunghezza midi, \u00e8 a ruota e sfoderata, e ha discrete tasche a filo e zip invisibile sul fianco. A quale delle nostre bluse e camicie scegli di abbinarla?","image_link":"http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/GONNA_SARGASSO_VAR1_3.jpg","additional_image_link":["http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/GONNA_SARGASSO_VAR1_2.jpg","http:\/\/shop.progettoquid.com\/wp-content\/uploads\/2021\/08\/GONNA_SARGASSO_VAR1_1.jpg"],"link":"https:\/\/shop.progettoquid.com\/prodotto\/gonna-a-ruota-sargasso\/?attribute_pa_colore=beige-astratto-principe-di-galles&attribute_pa_taglia=46","brand":"Progetto Quid Shop","price":"72.9 EUR","availability":"out of stock","visibility":"published","sale_price_effective_date":"1970-01-29T00:00+00:00\/1970-01-30T23:59+00:00","sale_price":"72.9 EUR","item_group_id":"GON34FW04_1_V034_32389","condition":"new","additional_variant_attribute":"taglia:46","id":"GON34FW04_1_V034_46_33240"}}],"item_type":"PRODUCT_ITEM"} duration: 10.01304s 09-22-2021 @ 15:09:12 - Response Response code: message: headers: body: 09-22-2021 @ 15:09:12 - There was an error trying sync products using the Catalog Batch API for job 581fa342eff054c83a5f8dbf6f1abd07: cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 16:05:08 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.01284s 09-22-2021 @ 16:05:08 - Response Response code: message: headers: body: 09-22-2021 @ 16:05:08 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 16:05:15 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00353s 09-22-2021 @ 16:05:15 - Response Response code: message: headers: body: 09-22-2021 @ 16:05:15 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 16:05:17 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00389s 09-22-2021 @ 16:05:17 - Response Response code: message: headers: body: 09-22-2021 @ 16:05:17 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 17:05:34 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.08758s 09-22-2021 @ 17:05:34 - Response Response code: message: headers: body: 09-22-2021 @ 17:05:34 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received 09-22-2021 @ 17:05:40 - Request Request method: GET uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=progettoquidshop-61378bae287af user-agent: Facebook-for-WooCommerce/2.6.5 (WooCommerce/5.6.0; WordPress/5.8.1) headers: Array ( [Authorization] => ********************************************************************************************************************************************************************************************** [content-type] => application/json [accept] => application/json ) body: duration: 10.00419s 09-22-2021 @ 17:05:40 - Response Response code: message: headers: body: 09-22-2021 @ 17:05:40 - Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received ``` * Thread Starter [lobotomia](https://wordpress.org/support/users/lobotomia/) * (@lobotomia) * [4 years, 7 months ago](https://wordpress.org/support/topic/blank-value-after-connection/#post-14939722) * Any news? * [con](https://wordpress.org/support/users/conschneider/) * (@conschneider) * Engineer * [4 years, 7 months ago](https://wordpress.org/support/topic/blank-value-after-connection/#post-14944065) * Howdy, * The error you get `Could not refresh business configuration. cURL error 28: Operation timed out after 0 milliseconds with 0 out of 0 bytes received` * is a “sudden death” when Facebook for WooCommerce tries to connect. Something is blocking the connection. Do you have any Firewall plugin you can temporarily deactivate and then check again? Could you ask your hosting provider if their server firewall is maybe being over eager? * Kind regards, Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Blank value after connection’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 6 replies * 3 participants * Last reply from: [con](https://wordpress.org/support/users/conschneider/) * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/blank-value-after-connection/#post-14944065) * Status: resolved