Support » Installing WordPress » Blank Update Screen

  • jamesjmd


    I have a host that recently updated to PHP 5.3.2. Since then I am not able to do automatic updates on either the main site or the plugins on either of my websites that I run on this host. It used to work with PHP 5.2.

    Is there anything in setup that I am missing related to updating that I should tell the host so that they can correct issues? I have all of the local settings in my sites as instructed, and permissions set correctly.

    Apache and MySQL are both up to date as well. I manually updated to WP 3.0.1 but it is still broken.

    I can go to the plugins page, click on the “Automatically update” link, and all it does is create a blank main page after entering the FTP credentials (that work fine in filezilla). The left bar and header are there but nothing happens in the main page.

    Here is an image of what my screen looks like:

    Any info would be great.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jason


    Are you able in run an “info.php” file on your site to verify the php configs.

    What happens if your install a test WordPress site and attempt to install plugins?



    Yes I can run info.php

    I have these noted:

    PHP – 5.3.3
    Apache – Apache/2.2.6 (FreeBSD)
    Mysql – 5.0.45
    Loaded Modules –
    core prefork http_core mod_so mod_authn_file mod_authn_dbm mod_authn_anon mod_authn_default mod_authn_alias mod_authz_host mod_authz_groupfile mod_authz_user mod_authz_dbm mod_authz_owner mod_authz_default mod_auth_basic mod_auth_digest mod_file_cache mod_cache mod_disk_cache mod_dumpio mod_include mod_filter mod_charset_lite mod_deflate mod_log_config mod_logio mod_env mod_mime_magic mod_cern_meta mod_expires mod_headers mod_usertrack mod_unique_id mod_setenvif mod_version mod_proxy mod_ssl mod_mime mod_dav mod_status mod_autoindex mod_asis mod_info mod_cgi mod_dav_fs mod_vhost_alias mod_negotiation mod_dir mod_imagemap mod_actions mod_speling mod_userdir mod_alias mod_rewrite mod_php5 mod_rpaf-2

    What else should I be looking for?

    I have not done another test site yet, but can work on that if there are no other suggestions.




    Forum Moderator

    Try adding AddType x-mapp-php5 .phpto the top of your WordPress .htaccess file.



    I didn’t originally have an .htaccess file on my sites. I created one with only the one line as above and got a 500 error on the server and the page won’t open unless the .htaccess file is removed.




    Ok. I installed a third site on the same server. It will not install plugins as well. Just like the pic above, I only get a blank page where I should see install progress.

    I tried a new .htaccess file with the above entry and still no luck (500 server error). I have also tried the memory fix entry as well with no effect.

    This tells me it is almost assuredly a server issue and not a plugin or wordpress problem from a prior version that was updated.

    Any suggestions on how to diagnose a host problem and how to get them to configure it to work again?


    Moderator James Huff


    Internal server errors (error 500) are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for anything useful. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 6 replies - 1 through 6 (of 6 total)
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