Title: Blank Tab
Last modified: August 11, 2017

---

# Blank Tab

 *  Resolved [valsc](https://wordpress.org/support/users/valsc/)
 * (@valsc)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/)
 * Recently when people click on our website a blank tab will open when they click
   on links.  This does not happen all the time, it doesn’t happen in every browser(
   for example, on my computer Chrome is fine, but Firefox and IE both are not, 
   but on a co-workers computer Chrome opens a blank tab). 
 * This is also happening to other visitors to our site, I have had 2 reports.I 
   don’t have it happen when I use another website.
 * [http://www.cava.cc](http://www.cava.cc)
 * I have had this happen on my phone as well.  It just opens a blank tab, with 
   links that both stay on the domain, or leave the domain.I tried to find solutions,
   but they all point to individual browser corrections and this seems to be a larger
   issue then just an individual one.The domain is hosted locally, using IIS and
   a WordPress site.
 * Thanks in advance for any assistance!!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fblank-tab%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/#post-9402455)
 * To troubleshoot if it’s caused by an active plugin or the current theme, try:
   –
   deactivating ALL (yes all) plugins temporarily to see if this resolves the problem(
   plugin functions can interfere). If this works, re-activate them individually(
   one-by-one) to find the problematic plugin(s). – switching to the unedited default
   Theme (Twenty Seventeen.) for a moment using the WP dashboard to rule out any
   theme-specific issue (theme functions can interfere like plugins).
    -  This reply was modified 8 years, 9 months ago by [t-p](https://wordpress.org/support/users/t-p/).
 *  Thread Starter [valsc](https://wordpress.org/support/users/valsc/)
 * (@valsc)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/#post-9402467)
 * I will try that, thanks, the odd thing is nothing has changed since the site 
   went live, and it just started happening. I will try those troubleshooting steps
   though, just in case something got updated that I don’t know about.
 * If I switch themes and then go back will everything stay the same? I am not the
   person who created the site, but I maintain it, but if I mess anything up by 
   changing themes and going back I can’t get what I messed up fixed.
 * Thanks!
    -  This reply was modified 8 years, 9 months ago by [valsc](https://wordpress.org/support/users/valsc/).
 *  [RoseHosting](https://wordpress.org/support/users/rosehosting/)
 * (@rosehosting)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/#post-9402588)
 * Check the log files for errors. It will help you diagnose the problem and you
   can either fix the problem yourself or contact someone knowledgeable to help 
   you.
 *  [Igor T.](https://wordpress.org/support/users/webmaigcz/)
 * (@webmaigcz)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/#post-9402787)
 * > If I switch themes and then go back will everything stay the same?
 * True!
 * Do you see any error in Chrome Developer Tools -> Console?
 * Also, are you able to turn on debugging temporary and copy/paste error message(
   if any) here?
    To turn debugging on, you should edit your `wp-config.php` file
   in your root directory:
 *     ```
        // Enable WP_DEBUG mode
       define( 'WP_DEBUG', true );
   
       // Enable Debug logging to the /wp-content/debug.log file
       define( 'WP_DEBUG_LOG', true );
   
       // Disable display of errors and warnings 
       define( 'WP_DEBUG_DISPLAY', false );
       ```
   
 * You can try with setting `WP_DEBUG_DISPLAY` to true and your error message will
   be shown on blank page (the page that you have issues with) or, if your site 
   is in production, you should set `WP_DEBUG_LOG` to true and check the log in `/
   wp-content/debug.log`
 *  Thread Starter [valsc](https://wordpress.org/support/users/valsc/)
 * (@valsc)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/#post-9411506)
 * So it looks like it is with the theme, which they have discontinued and no longer
   provide support for lol…
 * Warning: fopen(./.ips1.txt): failed to open stream: Permission denied in C:\inetpub\
   wwwroot\cavaweb\wp-content\themes\hetica\hetica\footer.php on line 2
 * Warning: fopen(/var/tmp/.ips1.txt): failed to open stream: No such file or directory
   in C:\inetpub\wwwroot\cavaweb\wp-content\themes\hetica\hetica\footer.php on line
   2
 * Warning: fopen(.SIc7CYwgY): failed to open stream: No such file or directory 
   in C:\inetpub\wwwroot\cavaweb\wp-content\themes\hetica\hetica\footer.php on line
   18
 * Warning: fopen(/var/tmp/.SIc7CYwgY): failed to open stream: No such file or directory
   in C:\inetpub\wwwroot\cavaweb\wp-content\themes\hetica\hetica\footer.php on line
   18
 * —
    I don’t have the problem in Chrome, so I don’t get these errors in Chrome 
   when I go to the site. My Co-worker does have an extra popup in Chrome, and I
   checked her computer, and she does have those errors on the page when she gets
   the pop up.
 * So would that be the cause of the extra blank page? — it should be noted that
   I believe the person who set up the site is using the template\footer.php and
   not the hetica\footer.php – I am checking with him on this, but I’m pretty sure
   this is the case.
 * I had someone from spiceworks take a look and he said he found
 * Could not locate [http://www.cava.cc/wp-content/themes/hetica/hetica/assets/css/style.sass](http://www.cava.cc/wp-content/themes/hetica/hetica/assets/css/style.sass)
   specified in source map [http://www.cava.cc/wp-content/themes/hetica/hetica/assets/css/style.css.map](http://www.cava.cc/wp-content/themes/hetica/hetica/assets/css/style.css.map).
 * So I’m not sure if that might be the problem as well.
 * Thanks!!
    -  This reply was modified 8 years, 9 months ago by [valsc](https://wordpress.org/support/users/valsc/).
 *  Thread Starter [valsc](https://wordpress.org/support/users/valsc/)
 * (@valsc)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/#post-9411651)
 * What I did was copy the footer.php from the location that we use, and put it 
   in the location that we do not, where this error came from, and it seems to have
   fixed the problem.
 * I’d prefer to find the reference that point to the wrong path and fix that, but
   for now this does work.
 * Thanks for the help, I was able to solve the problem because of it!!!
 *  Moderator [t-p](https://wordpress.org/support/users/t-p/)
 * (@t-p)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/#post-9411706)
 * Glad you got it fixed 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Blank Tab’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 4 participants
 * Last reply from: [t-p](https://wordpress.org/support/users/t-p/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/blank-tab/#post-9411706)
 * Status: resolved

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