[resolved] blank site, blank dashboard after upgrade to 3.8 (3 posts)

  1. rmiddleton
    Posted 2 years ago #

    One site of 500+ is blank on the site and the dashboard. Have been through settings in network admin comparing this site to another and all seem to be the same. Since I can't get to the dashboard I can disable individual plugins. Deactivating all network level plugins did not help.
    Default theme was changed, in config, to Suffusion a couple of versions ago, and since it works on all other sites I don't suspect this is the problem. Something related to 3.8 upgrade because that is all that changed.
    I suspect it must be an individual plugin on that site, but need a way to access and disable.

  2. Patrick Nommensen
    Multisite Master
    Posted 2 years ago #

    Yes, it's likely a plugin to blame. You can actually disable this from the database in emergency situations.

    Figure out the ID for this specific site then go to the wp_ID_options table. Under "option_name" search for "active_plugins." You'll see something like this http://prntscr.com/2ho0w8.

    In option_value get rid of all those active plugins, so it's blank. Save and all plugins will be deactivated.

    Alternatively, enter this query

    UPDATE wp_ID_options SET option_value = '' WHERE option_name = 'active_plugins';

  3. rmiddleton
    Posted 2 years ago #

    That's the field I needed! Thank you!!!

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