Blank settings page

  • techbrainpower

    (@techbrainpower)


    2 years, 10 months ago

    I’m getting a blank settings page after freshly installing the plugin.

    WordPress 5.7.2

    I’ve turned off all other plugins, paused Cloudflare, and cleared Cloudflare cache.

    I’ve logged into mywebsite with a Chrome Incognito window.

    I have define(‘WP_DEBUG’, true); in my wp-config.php.

    Theme is currently set to WordPress Twenty Twenty-One.

    How do I get iThemes Security working?

    Thanks.

Viewing 1 replies (of 1 total)
  • nlpro

    (@nlpro)

    2 years, 10 months ago

    I’ve seen this before, but it is usually also displaying the message:

    The link you followed has expired.
    Please try again.

    I found it was a plugin conflict as well as a condition in the Settings page code that is not specific enough. The issue could easily be fixed by making the condition more specific in the Settings page code. This allows anyone to continue using any conflicting plugin(s) combined with the iTSec plugin:

    • Ultimate Addons for Elementor(premium)
    • WordPress Hosting Benchmark tool(free)

    I’m sure there are far more conflicting plugins out there, as this is a very generic issue.

    If you don’t get the above mentioned msg, I’m tempted to say there may be a different issue.
    In that case I would check (using the browser inspector tool) whether:

    1. any Settings page html does exist (It’s then probably just hidden by css).
    2. any errors exist in the browser Javascript console.

    And I would check for any errors in the server error_log.

    Should you wish to continue investigating this issue please share your PHP version, Web Server type/version and database type/version.

    +++++ To prevent any confusion, I’m not iThemes +++++

Viewing 1 replies (of 1 total)
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