Title: Blank screen while testing database connection
Last modified: August 21, 2016

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# Blank screen while testing database connection

 *  Resolved [massgravity](https://wordpress.org/support/users/massgravity/)
 * (@massgravity)
 * [12 years ago](https://wordpress.org/support/topic/blank-screen-while-testing-database-connection/)
 * Hello,
    First I would like to thank you for writing such a timesaving tool! Great
   work.
 * I have a problem with installing a copy of pre produced WordPress instance at
   my online server. I did the test installation at subdomain (test.xxxxx.com) and
   it did great but unfortunately, while trying to do the final install at xxxxx.
   com i got blank screen while testing the database. I tried installing anyway 
   and i got all data installed but the serialisation solution (step 2) is invisible
   ant thus my installation failed. I tried the PHP “die” test and it died. Here
   are the screenshots of what happened: [setup](http://www.pinterest.com/pin/142215300707852081/)
   and [error](http://www.pinterest.com/pin/142215300707852083/)
 * I tried both versions 0.5.2 and 0.5.3. both generated same results.
 * Is there anything particular i should ask my hosting company?
    Best regards!
 * [https://wordpress.org/plugins/duplicator/](https://wordpress.org/plugins/duplicator/)

Viewing 1 replies (of 1 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [12 years ago](https://wordpress.org/support/topic/blank-screen-while-testing-database-connection/#post-4924765)
 * Hey Massgravity,
 * From the JS error its hard to tell. It might be having issues with contacting
   the CDN. Basically the script will check to see if can use a CDN and if it can
   it will try to connect. Otherwise it will is jQuery compressed inside the installer.
 * You might try to rebuild a new package and try it at another location to determine
   if its your servers config or a corrupted installer file…
 * Cheers~

Viewing 1 replies (of 1 total)

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## Tags

 * [Blank](https://wordpress.org/support/topic-tag/blank/)
 * [Failed](https://wordpress.org/support/topic-tag/failed/)

 * 1 reply
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [12 years ago](https://wordpress.org/support/topic/blank-screen-while-testing-database-connection/#post-4924765)
 * Status: resolved