Blank screen when attempting setup Step 3 / Configure your product listings

Resolved EGF
(@ericgf)

1 year, 11 months ago
When i attempt to set up Google Listings & Ads from Marketing->Google Listing & Ads->Start Listing Products, I get to step #2 “Identify your audience” and after clicking Next, I am presented with an empty screen with the WordPress admin page. The URL is this:

… /wp-admin/admin.php?page=wc-admin&path=%2Fgoogle%2Fsetup-mc

If I jump directly to the Google Listings & Ads settings page:
… /wp-admin/admin.php?page=wc-admin&path=%2Fgoogle%2Fsettings

I see the page displayed correctly under Dashboard, Reports and Settings (all accounts linked, store address and phone verified etc.) but it fails when I go to “Product Feeds” tab with the error:

An error occurred while retrieving your product feed. Please try again later.
- This topic was modified 1 year, 11 months ago by EGF.
- This topic was modified 1 year, 11 months ago by EGF.

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support

abwaita a11n

(@abwaita)

1 year, 11 months ago

Hi @ericgf,

For this error:

An error occurred while retrieving your product feed. Please try again later.

As a first step, we’d recommend that you:

* Increase the maximum execution time of PHP scripts by setting the max_execution_time config
* Increase the memory_limit settings in the php.ini file

Your host can assist with this.

If the issue persists, please get back with your System Status Report from WooCommerce → Status as well as any PHP error logs that you can find on your server. Here’s a guide on finding PHP error logs – https://woocommerce.com/document/finding-php-error-logs/

Let us know how it goes.
Thanks.

Thread Starter

EGF

(@ericgf)

1 year, 11 months ago

I tried increasing the max_execution_time and memory_limit as suggested, but unfortunately there is no change. There are no reported PHP errors in the logs and nothing specific reported in the Google Listings & Ads error log. If there is anything else I should be looking at to give me a clue what is happening please let me know. I am going to manually enter the product data into Google Merchant Account for now.

Thread Starter

EGF

(@ericgf)

1 year, 11 months ago

After further troubleshooting, I’m seeing Javascript errors in my Web Browser Debugging Console when I get to Step 3. Specifically it is this error “ An error occurred while running ‘mapSelect’: Cannot read properties of undefined (reading ‘split’)

jquery-migrate.min.js?ver=3.3.2:2 JQMIGRATE: Migrate is installed, version 3.3.2
admin.php:322 [Intervention] Images loaded lazily and replaced with placeholders. Load events are deferred. See https://go.microsoft.com/fwlink/?linkid=2048113
admin.php:2441 
        
       Tracking Prevention blocked access to storage for https://secure.gravatar.com/avatar/3f7f74c1b91dd8a4006cfab02a691ae4?s=26&d=mm&r=g.
deprecated.min.js?ver=8778985ac0dfb16f24f8ef86d0718f43:2 
        
       woocommerce_admin_onboarding_task_list is deprecated and will be removed from @woocommerce/data in version 2.10.0. Please use TaskLists::add_task() instead.
i @ deprecated.min.js?ver=8778985ac0dfb16f24f8ef86d0718f43:2
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setTimeout (async)
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data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2 
        
       An error occurred while running 'mapSelect': Cannot read properties of undefined (reading 'split')
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(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
dispatch @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
n @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
Promise.then (async)
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
e.iterator @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
Q @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
setTimeout (async)
a @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
u @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:9
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
a @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
xe @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
my @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:9
(anonymous) @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:17
$v @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:17
Cv @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:17
Le @ react-dom.min.js?ver=17.0.1:100
Pj @ react-dom.min.js?ver=17.0.1:231
di @ react-dom.min.js?ver=17.0.1:168
Nj @ react-dom.min.js?ver=17.0.1:168
sc @ react-dom.min.js?ver=17.0.1:168
gf @ react-dom.min.js?ver=17.0.1:162
(anonymous) @ react-dom.min.js?ver=17.0.1:73
unstable_runWithPriority @ react.min.js?ver=17.0.1:24
Za @ react-dom.min.js?ver=17.0.1:73
$g @ react-dom.min.js?ver=17.0.1:73
ja @ react-dom.min.js?ver=17.0.1:73
Pa @ react-dom.min.js?ver=17.0.1:157
Me @ react-dom.min.js?ver=17.0.1:110
e @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
t @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
b @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
dispatch @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
n @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
e.iterator @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
Promise.then (async)
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
e.iterator @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
Q @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
setTimeout (async)
a @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
u @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
a @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
xe @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
wg @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:2
E_ @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:21
Le @ react-dom.min.js?ver=17.0.1:100
Pj @ react-dom.min.js?ver=17.0.1:231
di @ react-dom.min.js?ver=17.0.1:168
Nj @ react-dom.min.js?ver=17.0.1:168
sc @ react-dom.min.js?ver=17.0.1:168
gf @ react-dom.min.js?ver=17.0.1:162
Pa @ react-dom.min.js?ver=17.0.1:157
yd @ react-dom.min.js?ver=17.0.1:188
(anonymous) @ react-dom.min.js?ver=17.0.1:191
bi @ react-dom.min.js?ver=17.0.1:163
zd @ react-dom.min.js?ver=17.0.1:191
M.render @ react-dom.min.js?ver=17.0.1:243
(anonymous) @ index.js?ver=6.5.1:2
(anonymous) @ index.js?ver=6.5.1:2
(anonymous) @ index.js?ver=6.5.1:2
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index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:2 
        
       Uncaught (in promise) TypeError: n.clone is not a function
    at index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:2:38271
(anonymous) @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:2
await in (anonymous) (async)
(anonymous) @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:17
Tj @ react-dom.min.js?ver=17.0.1:179
unstable_runWithPriority @ react.min.js?ver=17.0.1:24
Za @ react-dom.min.js?ver=17.0.1:73
Ra @ react-dom.min.js?ver=17.0.1:178
gf @ react-dom.min.js?ver=17.0.1:161
(anonymous) @ react-dom.min.js?ver=17.0.1:73
unstable_runWithPriority @ react.min.js?ver=17.0.1:24
Za @ react-dom.min.js?ver=17.0.1:73
$g @ react-dom.min.js?ver=17.0.1:73
ja @ react-dom.min.js?ver=17.0.1:73
Pa @ react-dom.min.js?ver=17.0.1:157
Me @ react-dom.min.js?ver=17.0.1:110
e @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
t @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
b @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
dispatch @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
n @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
Promise.then (async)
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
e.iterator @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
Q @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
setTimeout (async)
a @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
u @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:9
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
a @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
xe @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
my @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:9
(anonymous) @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:17
$v @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:17
Cv @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:17
Le @ react-dom.min.js?ver=17.0.1:100
Pj @ react-dom.min.js?ver=17.0.1:231
di @ react-dom.min.js?ver=17.0.1:168
Nj @ react-dom.min.js?ver=17.0.1:168
sc @ react-dom.min.js?ver=17.0.1:168
gf @ react-dom.min.js?ver=17.0.1:162
(anonymous) @ react-dom.min.js?ver=17.0.1:73
unstable_runWithPriority @ react.min.js?ver=17.0.1:24
Za @ react-dom.min.js?ver=17.0.1:73
$g @ react-dom.min.js?ver=17.0.1:73
ja @ react-dom.min.js?ver=17.0.1:73
Pa @ react-dom.min.js?ver=17.0.1:157
Me @ react-dom.min.js?ver=17.0.1:110
e @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
t @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
b @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
dispatch @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
n @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
e.iterator @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
Promise.then (async)
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
e.iterator @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
r @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
c @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
t @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ redux-routine.min.js?ver=6c3ab278bc9641b6f62731e018a4449e:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
Q @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
setTimeout (async)
a @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
u @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
a @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
(anonymous) @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
xe @ data.min.js?ver=c5f9378263e5eea9d870764c8fc1dd1b:2
wg @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:2
E_ @ index.js?ver=17609bf5f836bbca39c1eaef1db6b2ca:21
Le @ react-dom.min.js?ver=17.0.1:100
Pj @ react-dom.min.js?ver=17.0.1:231
di @ react-dom.min.js?ver=17.0.1:168
Nj @ react-dom.min.js?ver=17.0.1:168
sc @ react-dom.min.js?ver=17.0.1:168
gf @ react-dom.min.js?ver=17.0.1:162
Pa @ react-dom.min.js?ver=17.0.1:157
yd @ react-dom.min.js?ver=17.0.1:188
(anonymous) @ react-dom.min.js?ver=17.0.1:191
bi @ react-dom.min.js?ver=17.0.1:163
zd @ react-dom.min.js?ver=17.0.1:191
M.render @ react-dom.min.js?ver=17.0.1:243
(anonymous) @ index.js?ver=6.5.1:2
(anonymous) @ index.js?ver=6.5.1:2
(anonymous) @ index.js?ver=6.5.1:2
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Plugin Support

B C. a11n

(@battouly)

1 year, 11 months ago

Hi @ericgf,

Please try the solutions recommended on the link below and let us know in a comment on this current thread how did that go.

Link to visit: https://wordpress.org/support/topic/error-at-step-3-configure-your-product-listings/#post-15551736

Thanks!

Thread Starter

EGF

(@ericgf)

1 year, 11 months ago

No changes.

Here is more info on the URL when attempting to setup in step #3

Referrer:
https://www.WEBSITE.com/SUBFOLDER/wp-admin/admin.php?page=wc-admin&path=/google/setup-mc

fails on this URL
Full URL:
https://www.WEBSITE.com/wp-json/wc/gla/mc/shipping/rates/suggestions?country_codes[0]=DZ&country_codes[1]=AO&country_codes[2]=AR&country_codes[3]=AU&country_codes[4]=AT&country_codes[5]=BH&country_codes[6]=BD&country_codes[7]=BY&country_codes[8]=BE&country_codes[9]=BR&country_codes[10]=KH&country_codes[11]=CM&country_codes[12]=CA&country_codes[13]=CL&country_codes[14]=CO&country_codes[15]=CR&country_codes[16]=CZ&country_codes[17]=DK&country_codes[18]=DO&country_codes[19]=EC&country_codes[20]=EG&country_codes[21]=SV&country_codes[22]=ET&country_codes[23]=FI&country_codes[24]=FR&country_codes[25]=GE&country_codes[26]=DE&country_codes[27]=GH&country_codes[28]=GR&country_codes[29]=GT&country_codes[30]=HK&country_codes[31]=HU&country_codes[32]=IN&country_codes[33]=ID&country_codes[34]=IE&country_codes[35]=IL&country_codes[36]=IT&country_codes[37]=CI&country_codes[38]=JP&country_codes[39]=JO&country_codes[40]=KZ&country_codes[41]=KE&country_codes[42]=KW&country_codes[43]=LB&country_codes[44]=MG&country_codes[45]=MY&country_codes[46]=MU&country_codes[47]=MX&country_codes[48]=MA&country_codes[49]=MZ&country_codes[50]=MM&country_codes[51]=NP&country_codes[52]=NL&country_codes[53]=NZ&country_codes[54]=NI&country_codes[55]=NG&country_codes[56]=NO&country_codes[57]=OM&country_codes[58]=PK&country_codes[59]=PA&country_codes[60]=PY&country_codes[61]=PE&country_codes[62]=PH&country_codes[63]=PL&country_codes[64]=PT&country_codes[65]=PR&country_codes[66]=RO&country_codes[67]=RU&country_codes[68]=SA&country_codes[69]=SN&country_codes[70]=SG&country_codes[71]=SK&country_codes[72]=ZA&country_codes[73]=ES&country_codes[74]=LK&country_codes[75]=SE&country_codes[76]=CH&country_codes[77]=TW&country_codes[78]=TZ&country_codes[79]=TH&country_codes[80]=TN&country_codes[81]=TR&country_codes[82]=UG&country_codes[83]=UA&country_codes[84]=AE&country_codes[85]=GB&country_codes[86]=US&country_codes[87]=UY&country_codes[88]=UZ&country_codes[89]=VE&country_codes[90]=VN&country_codes[91]=ZM&country_codes[92]=ZW&_locale=user

This is when I select “All Countries” from step 2.
If I choose only United States and Canada, I see the following URL:

https://www.WEBSITE.com/wp-json/wc/gla/mc/shipping/rates/suggestions?country_codes[0]=US&country_codes[1]=CA&_locale=user

and then I see a successful HTTP POST 201
https://www.WEBSITE.com/wp-json/wc/gla/mc/shipping/rates/batch?_locale=user

but still blank admin page at step #3.

This reply was modified 1 year, 11 months ago by EGF.

nicw.a11n

(@nicw)

1 year, 11 months ago

Hi @ericgf

The JavaScript errors would certainly be a problem, although not everything listed above is an error, or important.

Could we please do two things that may help here.

1. Check your site settings and caching to ensure that JavaScript is not being bundled. Many caching implementations combine JavaScript files into a single file in an effort to reduce requests. This can lead to files not loading in the correct order. I am seeing errors of this nature in your list.

2. There is some JS being disabled as tracking, possibly by your browser settings or a privacy extension in your browser. While I do not believe this is the cause of the error here, it may help to turn them off, just to make sure, or use a different browser.

It may help to try disable all caching and firewalls – only temporarily – to see if this makes a difference.

Let us know how that goes.

Let us know

Thread Starter

EGF

(@ericgf)

1 year, 11 months ago

Those are all great suggestions but unfortunately, I couldn’t get this to work.

There was a recent update and I tried again, but it still fails at step 3 with the blank Admin page. I can’t really spend any more time with this, so I’m using another plug-in called WP Feed Manager to generate the feeds and manually uploading to Google Merchant Center instead.

Plugin Support

Sunday Ukafia (a11n)

(@sukafia)

1 year, 11 months ago

Hi @ericgf,

I share your frustration! It’s completely unacceptable that the plugin isn’t working for you despite your efforts, and I can certainly understand why you’re considering using another plugin.

Before you move to another plugin, I’d like a chance to personally investigate this issue for you.

In the meantime, can you try the following:

– Go to example.com/wp-admin/admin.php?page=connection-test-admin-page (Replace example.com with your domain name)
– Disconnect all existing connections by clicking: Disconnect Jetpack, Disconnect Google Account, and MC Disconnect.

Set up the connection afresh from Marketing > Google Listings & Ads.

If the issue persists, to help me understand your setup and help further, could you please share your site’s system status report?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

Better still, you can contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done and share your site’s system status. We’ll be happy to work with you to investigate the issue directly on your site and ensure it’s resolved.

Thank you!

Plugin Support

Chris Moreira – a11n

(@chrism245)

1 year, 10 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Blank screen when attempting setup Step 3 / Configure your product listings’ is closed to new replies.