Title: Blank Screen
Last modified: December 1, 2021

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# Blank Screen

 *  Resolved [ChurchPublishing](https://wordpress.org/support/users/churchpublishing/)
 * (@churchpublishing)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/blank-screen-96/)
 * After installing the plugin and connecting a Google account, Merchant Center 
   redirects between steps 1 of 4 and 2 (Choose Audience) to a blank screen in WordPress
   Google Listings & Ads.
 * See: [https://prnt.sc/21ao86r](https://prnt.sc/21ao86r)
 * I followed these plugin support steps: [https://wordpress.org/support/topic/cant-setup-plugin-2/](https://wordpress.org/support/topic/cant-setup-plugin-2/)
 * “Neither of those steps help”.
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [luanluta](https://wordpress.org/support/users/luanluta/)
 * (@luanluta)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/blank-screen-96/#post-15128987)
 * Hello [@churchpublishing](https://wordpress.org/support/users/churchpublishing/),
 * I see that you’re having an issue with setting up Google Listings & Ads, and 
   you get stuck between steps and get sent to a blank screen.
 * I also see that you have tried doing the troubleshooting steps from the guide,
   but that didn’t fix your issue.
 * Can you please provide us with more information on this so that we can have more
   context?
 * Firstly, could you please share a copy of your site’s System Status? You can 
   find it via WooCommerce > Status. Select “Get system report” and then “Copy for
   support”.  Once you’ve done that, paste it here in your response.
 * Next, can you please let us know if you see any errors during the setup process,
   or if there are any logs for Google Listings & Ads under **WooCommerce > Status
   > Logs**?
 * Once we have this information, we can move forward to the next steps of troubleshooting.
 * Thank you!
 *  Thread Starter [ChurchPublishing](https://wordpress.org/support/users/churchpublishing/)
 * (@churchpublishing)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/blank-screen-96/#post-15129392)
 * Thanks for your reply [@luanluta](https://wordpress.org/support/users/luanluta/)!
 * I resolved this defect by setting up the merchant account in Google! I returned
   to WordPress after addressing Google and this plugin progressed from step 1 to
   2 without error.
 * Sorry, I intended to promptly mark my thread “resolved”, I was doing something
   else when you replied. Perhaps my experience will help other users!
 *  [luanluta](https://wordpress.org/support/users/luanluta/)
 * (@luanluta)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/blank-screen-96/#post-15130175)
 * No worries [@churchpublishing](https://wordpress.org/support/users/churchpublishing/),
 * We’re glad you were able to get the plugin set up.
 * Please let us know if you need anything else.
 * Kind regard.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Blank Screen’ is closed to new replies.

 * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988)
 * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/)
 * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/)

## Tags

 * [failure](https://wordpress.org/support/topic-tag/failure/)
 * [freeze](https://wordpress.org/support/topic-tag/freeze/)
 * [Setup](https://wordpress.org/support/topic-tag/setup/)

 * 3 replies
 * 2 participants
 * Last reply from: [luanluta](https://wordpress.org/support/users/luanluta/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/blank-screen-96/#post-15130175)
 * Status: resolved