Blank Screen

  • blake1988

    (@blake1988)


    2 years, 12 months ago

    Hi,

    I am getting a blank screen when i go to the Tickera menu,
    I can click on the different menu items but the content is all blank.

    This is also happening in the ticket template area.
    When i click on the ticket template tap the whole screen is blank.

    Please help.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Igor S.

    (@arsenique)

    2 years, 12 months ago

    Hi there,

    Can you please try deactivating other plugins on your website one by one and see if the issue resolves if some of the plugins is deactivated? If that is the case, you can let us then know which plugin was causing the conflict and we can start troubleshooting from there.
    Also, if there are no conflicts with other plugins, you can try changing the theme you’re using and see if maybe the theme is causing this.

    Please let us know if you have found something.
    Thanks!

    Thread Starter blake1988

    (@blake1988)

    2 years, 11 months ago

    Hi, Thanks for your reply!

    Unfortunately doing all of the above hasn’t helped the situation.
    I am getting a blank screen when i go to the Tickera menu,
    I can click on the different menu items but the content is all blank.

    Any suggestions?

    Thread Starter blake1988

    (@blake1988)

    2 years, 11 months ago

    Strangely enough the content is still there in the screen but i just can not see it.
    If i hover my mouse over the screen i am seeing the curser change, however i just can not see what it is i am hovering over.

    https://drive.google.com/file/d/1s_y-zSjoYJhBufOqsf1r-PJCtu_HWa1S/view?usp=sharing

    https://drive.google.com/file/d/1beUi2eenN3XIXJ-H1DCv6kYpy7poIYrh/view?usp=sharing

    Srdjan

    (@srdjan1984)

    2 years, 11 months ago

    Hi there and sorry for the delay in response.

    Can you please submit new support ticket here https://tickera.freshdesk.com/a/tickets/new
    We would be happy to help.

    Thread Starter blake1988

    (@blake1988)

    2 years, 11 months ago

    Hi, Sorry for the delay. I can not submit a ticket there as i do not know my clients Tickera login information.

    I am getting really desperate for some sort of assistance please.

    Thanks.

    Thread Starter blake1988

    (@blake1988)

    2 years, 11 months ago

    Like i said earlier.

    “Strangely enough the content is still there in the screen but i just can not see it.
    If i hover my mouse over the screen i am seeing the curser change, however i just can not see what it is i am hovering over”

    I can copy and paste the content in the area. If i copy and then paste into a word document i can then see the text in the word document but on the WordPress dashboard it is invisible.

    Please help

    Thread Starter blake1988

    (@blake1988)

    2 years, 11 months ago

    as mentioned, i have done all of the above trouble shooting and still not working.

    Plugin Support Igor S.

    (@arsenique)

    2 years, 10 months ago

    Hi there,

    Please contact us via contact form on our website as we will need some additional information from you.

    Hope to get back from you soon.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Blank Screen’ is closed to new replies.